Field Applications Specialist - Miami/Puerto Rico

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success.

We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you!

As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Territory: Miami/Puerto Rico

Must be in the Miami/Puerto Rico or East FL area.

The Opportunity:

The Roche Support Network group is responsible for providing industry-defining support to customers. They act as the primary liaison and customer representative throughout the implementation process, solution correlation, and ongoing clinical application support.

Their duties include planning and coordinating implementation, providing tailored customer training, and problem-solving issues that arise during the solution's life cycle. They offer on-site advisory support, act as advisors on customer issues, and drive efficiency and optimization through independent analysis. They also identify opportunities for new system consumables, possess advanced knowledge in their respective areas, and may be involved in project management and business process reviews. Maintaining and improving the quality system is crucial, and regular attendance is essential.

Who you are:

• Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends.

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Can work as a field based individual contributor with independence and autonomy

Relocation is not available for this position

This is a field based remote position

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.