Field Applications Scientist Advanced Workflow Specialist Widefield - West##Los Angeles, California

Danaher Los Angeles , CA 90009

Posted 12 months ago

Job Description: Job ID: LEI004673

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company's history was marked by unparalleled innovation on its way to becoming a global enterprise. Its historically close cooperation with the scientific community is the key to Leica Microsystems' tradition of innovation, which draws on users' ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany.

Leica Microsystems, Inc offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

Leica Microsystems, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Description

The primary purpose of this position is to provide technical sales support for all products and overall product service and troubleshooting. Support will be provided to Leica's Life Science Research customers, Sales Specialist, Account Manager, agents and dealers in all facets of their selling activities. This includes, but is not limited to, visiting reps and customers in the field, conducting product demonstrations, training, participating in local and national exhibitions, handling phone inquiries, solving application and service problems and providing customer feedback

Leica Microsystems Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

KEY RESPONSIBILITIES (include but not limited to)

CUSTOMER SOLUTION:

  • Perform and support customer demonstrations

  • Installation has primary responsibility to coordinate installation between FSE and customer / facilities manager, obtain documentation, signatures, forecast revenue recognition date, and arrange training

POST SALES:

  • Follow up / training / service events has primary responsibility for the customers continuing satisfaction with their purchase

CUSTOMER SUPPORT:

  • Schedules product seminars or training sessions in concert with Leica Product & Sales Management in his/her assigned region. Participates in all activities (travel in the field, attend industry meetings, conferences, local and national exhibitions, etc.) that will enhance the awareness, acceptance, and eventually the sales of Leica Life Sciences products in his/her region.

  • Works with customers or other experts to generate appropriate field data and application notes or publications which highlight product benefits and helps differentiate Leica products.

SALES SUPPORT:

  • Assists in meeting sales goals for each of the Confocal and Widefield sales reps in his/her assigned territory and provides positive motivation and support to help sales reps meet their goals.

  • Works with Sales Management to develop strategies designed to increase sales of Leica products in assigned territories. Specifically, he/she recommends product, pricing, distribution, advertising and sales promotion strategies.

  • Conducts technical product training and provides sales tools to help Leica Reps become more effective in selling products. Participates in all activities (Travel in the field with sales reps, attend industry meetings, conferences, local and national exhibitions, conduct product seminars, etc.) that will enhance the awareness, acceptance, and eventually the sale of Leica Confocal products.

  • Generates and acts on the feedback on customer preferences, suggestions, product performance and other information to enhance the sale of Leica products.

  • In conjunction with customers and reps; generates new product ideas and makes recommendations to the PLT. Works with Sales Management and Engineering Departments in conducting field evaluation test to insure the viability of the new products.

CUSTOMER SATISFACTION:

  • Insures that customers are satisfied! Also, must be capable of working effectively with Sales Managers, PLT members, Customer Service Technicians and Representatives, Engineers, Accounting, and Manufacturing to do whatever is necessary to satisfy customers' needs.

  • Advanced Workflow Specialist must be able to hear questions posed by customers, and representatives on the phone and talk with them to answer these questions. They must have all the capabilities to drive an auto and perform medium work in transporting products of up to 50 lb. to and from customers' offices, field demonstrations, and at exhibitions. They must also be able to read specifications and blueprints to aid in the preparation of quotations to customers.

Job Requirements

Qualifications

  • Experience in working with Confocal and Widefield microscopy products is a must

  • Sales experience in selling products of a technical nature is desirable but not mandatory

  • In-depth knowledge of the microscopy market is also highly desirable

  • A minimum of two years related microscopy experience in a laboratory preferably a core facility is essential

Education

  • BA, BS or MS degree in physics or chemistry or a related scientific field

  • Prefers PhD equivalent experience in life science field

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page

Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


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Field Applications Scientist Advanced Workflow Specialist Widefield - West##Los Angeles, California

Danaher