Field Application Specialist - Donor Screening

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

The Opportunity:

A healthier future is what drives us to innovate. Here at Roche we continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Thereby, creating a world where we all have more time with the people we love. That's what makes us Roche.

As a Field Applications Specialist, you will provide Molecular Diagnostics and Clinical Diagnostics support for new and existing customers. In this role you will provide highly visible customer support through the performance of moderately complex on-site installation, and customer training, reagent applications and product conversions for Molecular Diagnostics/Clinical Diagnostics-Donor Screening instruments, applications, and products. You will use your technical expertise to drive customer satisfaction and to increase sales revenue by finding opportunities for innovation.

The Field Applications Specialist supports technical issues at new and existing customers, including:

• Analyzer, consumable, and reagent support

• New application installation and support

• Conduct on-site training seminars for customers for instrumentation and applications, including retraining/follow-up training

• Response to customer requests for technical assistance

• Assistance to support reagent/software conversions

• Provides sale support for new product launches and product conversions

This field-based role involves up to 75% overnight travel throughout the United States. Our ideal candidate would reside within 1 hour from a major US airport.

Who you are:

• Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• 3+ years of previous experience in a clinical laboratory as a bench tech or in a donor screening environment

• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships

• Can work as a field-based individual contributor with independence and autonomy.

• Effective planning/organizational/time management skills

The expected salary range for this position based on the primary location of North Carolina is $63,800.00 - 118,400.00 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.