Field Application Specialist - Birmingham, AL

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Field Applications Specialist - Birmingham, AL

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist you will:

• Serve as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems.

• Serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.

• Provide analysis, feedback and recommendations on product failure trends and serviceability issues.

• Diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.

• Determine the most cost effective repair/resolution to minimize delay to the installation timeline.

• Responsible for maximizing customer satisfaction with Roche hardware installations.

• Promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.

• Manage assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.

• Oversee and assess quality of installation teams' work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

This is a field based role - the territory is Birmingham, AL. Overnight travel is expected to be 80-90%.

Who You Are

• Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications

• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• Effective written and verbal communication skills, along with project management experience.

• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

The expected salary range for this position based on the primary location of Alabama is $63,800 - $118,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not available for this job posting

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.