The Field Application Scientist works with the Regional Account Managers to ensure customer adoption, success, acceptance, and driving additional revenue growth with the technologies offered by NanoString Technologies.
Territory: Carolinas and Southeast
In partnership with the Regional Account Managers (RAMs), identify sales opportunities through identification and relationship building with P.I.s in positioning the power and utility of NanoString's technologies for their research or developmental efforts
In pre-sales environments, conduct seminars, give technical sales presentations, and collaborate with P.I.s in the building and designing of projects to either support the purchasing of an nCounter system or through partnership with an institutional/regional core lab (if available)
In post-sales environments, train new customers on the system, partner with clients in project scoping and design elements to increase CodeSet adoption and usage, conduct data analysis sessions with regional customers to accelerate full adoption of the technology, provide on-site troubleshooting as needed, and participate in the cultivation of revenue generating post-sales support and consultative opportunities
Partner closely with the Regional Account Managers in the positioning of new technologies as they are released. Develop partnerships that may contribute to early access programs for these technologies
Collaborate with the in-house Technical Services team and other Field Applications Scientists in the post-sales support of customers and their applications
Contribute to the development and refinement of the processes and materials used by the global support teams in the information and tools needed by the global team in advancing the needs of our customers
Requires a Ph.D. in a molecular biology / biochemistry related field
At least 3 years of relevant practical laboratory experience and technical expertise
Focused research/academic experience in any of the following fields is highly preferred: Immunology, Immuno-oncology, Oncology, Neurobiology, Infectious Diseases, or Auto Immune Diseases.
Experience and/or deep understanding of the following areas highly preferred: Gene Expression analysis, miRNA, Copy Number Variation, IHC, Flow Cytometry, RNASeq, QPCR, and Protein Expression assays
Experience with biostatistics and computational data analysis is strongly preferred
Requires excellent communication skills, verbal and written
Ability to travel up to 75%
Experience in a technical customer support role desirable
Commercial experience desirable
Strong working knowledge of the sales process as well as a good understanding of the Miller Heiman selling process and terminology preferred but not required
See benefits at NanoString
NanoString is an EOE
NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Nanostring Technologies, Inc.