The Field Account Representative sells company products and services to assigned customers in territory. Responsiblities include three primary objectives; creating sales, defending sales, and penetrating sales, for existing and potential customers.
Sells company products and services by generating leads and calling on assigned customer accounts, delivering samples, product line cards and sales literature to customers and prospective customers resulting established relationships and winning product orders to achieving sales objectives.
Establishes and maintains effective business rapport with customer's purchasing and management staff by ensuring all aspects of transactions are handled in a professional, ethical, and timely manner resulting in TTI being viewed as the distributor of choice and getting the first call on the business.
Pursues new business leads by using all the resources available including reps, trade shows, networking, manufacturers, internet, and TTI Internal resources to penetrate and secure new business resulting in expanding the customer base and potential sale.
Facilitate follow-thru on every level of the sales cycle by keeping touch with the customer, inside sales, manufacturers, sample request, quotes and make sure that everything is complete, timely and is meeting customer expectations.
Attend quarterly business reviews (QBR) with the suppliers as well as regular meetings with internal management, to understand the business outlook and opportunities.
Ensures timeliness of price quotes are meeting the customer's deadlines by working with appropriate TTI personnel to gather accurate product and delivery information ensuring the solution for the customer and the highest profitability for TTI.
Increases customer account coverage by working closely with Account Representatives to ensure the customer receives the highest level of customer service and support.
Works with the customer's buyers, purchasing and engineering staff on projects and designs by offering value added services to ascertain future business.
Strategize with company management on large customer quotes to negotiate price and delivery terms to offer the best deal for the customer and win the business, while making the most profit for TTI.
Negotiates special pricing from suppliers by exposing business opportunities during the quote process, in an effort to offer the best deal for the customer and win the business.
Answers and resolves all customer questions, problems and complaints by responding to the contact, resolving the issue of concern, and following through in a timely manner to provide the highest level of service available.
Entertains customers in the normal course of business, to aid in negotiations and/or to show appreciation of business, by hosting a lunch/dinner when appropriate.
Maintains market awareness on competitor activities, industry tends and new concepts by reading industry periodicals, networking, attending periodic update training events and trade shows which will ensure that the rep current on industry knowledge to aid in making informed decisions and adding value.
Reports daily itinerary to branch management by submitting details on appointments such as; who is being visited (customer), what is the topic of the visit, when and where the appointment is to take place, so that customer activity and effectiveness can be tracked.
Participates in the TTI Total Quality Program by supporting the importance of quality; ensuring that defined processes are being followed, proofing orders and company documents for errors, and identifying the areas of process improvement in every day transactions.
Maintaining a high level of commitment to personally getting things done.
Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations.
Developing and maintaining positive relationships with individuals outside their work group.
Persuading to Buy
Convincing others to buy a product or service.
Identifying the needs and motives of both parties involved and working toward mutually beneficial agreements.
Promoting and maintaining high standards of quality at work.
Teamwork and Collaboration
Effectively working and collaborating with others toward a common goal.
Planning and Organizing
Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
Communicating clearly and effectively with people inside and outside of the organization.
Effectively dealing with work related problems, pressure, and stress in a professional and positive manner.
Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.
Upholding a high standard of fairness and ethics in everyday words and actions.