Field Account Manager

What We Need

Corpay is currently looking to hire a Field Account Manager within our Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. The Field Account Manager serves as the primary point of contact for clients while providing excellent customer service, cross selling our services, and providing technical assistance, as well as general relationship management. The Field Account Manager will have an opportunity to support multiple lines of business within our Lodging division. The Field Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs while utilizing various reports to track trends. The Field Account Manager is expected to have a full and complete knowledge base of clients and systems as designated across multiple Corpay products within the Lodging line of business. This may be an assignment-based position reporting to the lead of that project for a given period, with the primary focus on supporting Roomex.

How We Work

As a Field Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in office

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Develop an in-depth knowledge base on CLC products, systems, and processes

• Work effectively and efficiently on assignments which may vary drastically in their day-to-day activities or functions

• Works closely with all teams as needed

• Direct communication with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)

• Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future

• Exhibit and utilize knowledge of hotel industry and markets associated with client industry

• Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue

• Drive account retention and growth of contract business through strong performance and relationships

• Monitor and manage accounts in accordance with all key metrics

• Conduct regular business reviews, such as monthly calls, with clients utilizing reporting tools, including but not limited to Stat Pack, declined savings, and other similar reports based on client and company needs

• Create client-specific websites and conduct onboarding as needed

• Attend all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership

• Travel as necessary to meet the client and business needs

• Responsible for all other duties assigned as needed

Qualifications & Skills

• Experience within the hospitality industry or a customer service focused role

• Ability to travel as/if needed

• Demonstrated strong ability to negotiate, teach others, and report on key metrics

• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy

• Demonstrate a high focus on managing up on responsibilities

• Highly skilled in consulting, negotiating, and communicating with customers

• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet

• Self-starter who seeks out opportunities on own

• High level of professionalism

• Demonstrates ability to learn and grow depth of industry knowledge

• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

• Demonstrated ability to problem solve at a high level through critical thinking

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range of $41,000-$43,000

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO

#LI-CC3

Other details

• Job Family Account Management

• Pay Type Salary

• Employment Indicator Employee

Apply Now

• 3199 Beaumont Centre Cir, Lexington, KY 40513, USA
• Lexington, KY, USA