At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as the number one hospital in California and among the top six in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Obstetrics, Gynecology and Reproductive Sciences (Ob/Gyn & RS) is a major academic Department in the School of Medicine, engaged in clinical, research, and training activities at the Parnassus, Mt. Zion and San Francisco General Hospital campuses, as well as satellite locations throughout the Bay Area, with an annual operating budget of $129 million.
The Department has 86 full-time faculty, 136 other academic appointees, 18 post-doctoral fellows, 20 clinical fellows, 32 residents, 113 voluntary clinical faculty, and 310 staff.
The mission of the UCSF Ob/Gyn & RS Department is to improve the lives and health of all women through excellence, innovation and leadership in Patient Care, Scientific Discovery, Education, Advocacy. "Leading the way in women's health."
Under the general supervision of the Center for Reproductive Health (CRH) Assistant Administrative Director the CRH Fertility Preservation Patient Navigator works with CRH Providers to administer CRH's Fertility Preservation program. The program's purpose is to help men, women and children cancer patients undergoing various cancer treatment regimen to overcome the complications of infertility associated with chemotherapy and radiation therapy.
The program focuses on helping these patient be able to retain their fertility and procreative potential. CRH's team of specialized practitioners utilizes established and experimental procedures including egg and embryo freezing, ovarian stimulation techniques for breast and endometrial cancer patients, ovarian tissue harvesting, freezing and transplantation, laparoscopic ovarian transposition sperm cryopreservation and testicular tissue freezing.
The CRH Fertility Preservation Patient Navigator will assist the Fertility Preservation team in maintaining good communication and developing professional working relationship[s with current and potential referring oncology practitioners. They will act as the primary contact for Fertility Preservation program patients, maintain the CRH Fertility Preservation database, provide statistics and progress towards achieving measureable performance indicators and create awareness about CRH Fertility Preservation program by participating in various CRH Fertility Preservation Program outreach marketing, activities and related projects.
The CRH Fertility Preservation Program Patient Navigator serves as a resource to all current and potential program patients to help navigate the process of entering the program, identifying financial needs and resources and serve to advocate for the patient with other departments and outside agencies.
This position has been created to provide a patient resource and advocate for CRH Fertility Preservation patients, with the objective of increasing patient satisfaction, improving clinical care coordination, improving patient and referral physician communication. A high degree of independence, initiative, assertiveness and diplomacy are necessary to work with CRH Fertility Preservation patients in a complex environment.
Must be able to manage and mitigate patient clinical and administrative issues and respond directly to both CRH Administrative and Clinical Leadership in an accurate and timely manner.
Two years previous customer service experience working with a high volume customer base
Bachelor's degree in related area and / or equivalent experience / training
Working knowledge of common organization-specific and other computer application programs
Ability to use sound judgment in responding to issues and concerns
Ability to use discretion and maintain confidentiality
Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing
Solid organizational skills and ability to multi-task with demanding timeframes
The flexibility to orient and work at all UCSF Medical Center locations
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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