Federal Work Study - Housing & Residence Life

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

Under the supervision of the Assistant Director of Housing and the Housing Assistant, the Front Desk Student Office Assistant serves as a University Housing and Residence Life representative and assistant to residents, students, families, and guests. This position will develop skills in problem solving, critical thinking, confidentiality, communication, customer service, and clerical skills.

Responsibilities

• Provide exceptional customer service to multiple stake holders including: prospective students, current residents, parents, community members, campus partners and colleagues.

• Answer high volume calls on a multi¿line telephone system.

• Assist and greet walk¿in customers.

• Provide clerical support to Housing Assistant, Assistant Directors of Housing & Residence Life, and Director of Housing and Residence Life.

• Process and file paperwork

• Handle confidential material.

• Utilize computer¿based systems (Outlook, Excel, Word, StarRez).

• Create, maintain and modify Housing documents and templates.

• Assist with coordinating and volunteering at recruitment events on¿campus.

• Make outgoing phone calls to current and prospective residents

• Performs other related duties given by Residence Life Lead Housing Staff.

Required Qualifications

• Must be a currently enrolled student at Middle Georgia State University

• Must be enrolled in at least 6 credit hours

• Maintain at least a 2.0 cumulative GPA

• Be organized and detail-oriented with a strong work ethic

• Ability to focus in a fast paced work environment

• Demonstrated understanding and value of campus culture and community

• Critical thinking and problem solving skills

• Effective communication skills

• Demonstrates an attention to detail

• Able to work independently as needed

Preferred Qualifications

• Currently live in the residence halls or have lived in the residence halls Middle Georgia State University

• Previous customer service experience

• Be a team-player

• Present self in a positive and professional manner

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship

• Engagement

• Adaptability

• Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.