This position serves as the face of the Writing Center. Office assistants provide expert, friendly customer service, while also being punctual and reliable. As the first person that clients interact with in the Writing Center, it's crucial that office assistants are friendly, talkative and ready to help. In addition, office assistants are expected to communicate efficiently (via email, phone and in person) and work effectively with a diverse staff and clientele. You must be able to multitask during peak service times. Job duties include:
Manage daily consulting operations in our Anschutz location
Communicate effectively with clients who visit, call or email the KU Writing Center, ensuring seamless customer service
Manage key components of our online appointment system
Understand and promote KUWC services as posted on the Center's website
Communicate effectively with staff, consultants, and other office assistants to keep daily operations running
Support staff by answering the phone and taking messages, answering emails, creating and editing documents, delivering mail, helping with social media accounts, and helping with special projects
Present informational class visits and staff information tables to increase student awareness of Writing Center services
Assist in organizing and staffing special events such as Graduate Research/Write-Ins and Late Night at the Roost.
Communicate with clients from all backgrounds in a respectful manner
Perform other duties as requested
As an office assistant, you will work together with writing consultants and administrators to foster a community of writing and to provide service to KU's diverse global community when the Writing Center is open. You will have the distinct opportunity to meet and collaborate with thousands of individual students with a variety of identities, life experiences, worldviews, languages and voices, offering you many chances to develop socially, academically and professionally. In recognition of the growing diversity of the KU community, we seek to expand our staff to reflect and project a vision of inclusivity and sensitivity as defined by the Writing Center and the broader university.
After one semester of service:
Additional development is available to continuing office assistants, such as the Lead Office Assistant position.
Opportunities for special projects or assignments with coordinators and/or administrators.
Office Assistants . All office assistants are required to participate in office assistant development meetings once each month.
To be considered for the position, applicants must have filed a current year FAFSA and applied for and accepted a Federal Work-Study award. For information, browse to http://affordability.ku.edu/financialaid/workstudy/federal.
Undergraduate student at KU (enrolled in at least six credit hours)
Experience in Outlook, Word, Excel, Publisher, and Acrobat as evidenced in application materials.
Excellent written communication skills as evidenced in application materials
Excellent oral communication skills as evidenced in screening interview
Previous telephone and customer service experience, with ability to deal courteously and effectively with clients
Multicultural and/or multilingual experience
Working knowledge or ability to quickly adapt to technology like Skype for Business/Lync, myCommunity (Sharepoint) and Drupal
University Of Kansas