Federal IT Call Center Technician - Manassas, VA - Ts/Sci W Full Scope Poly Required

Federal IT Call Center Technician needed for a full-time opportunity with SOC's client to work in Manassas, VA.

Active Top Secret/SCI with Full Scope Polygraph is required!

Responsibilities

• Ability to effectively communicate and answer customer inquiries.

• Provide exceptional customer service and resolutions in a time-efficient manner.

• Excellent problem-solving skills.

• Active listening and strong communication skills.

• Ability to adapt and work well in a call center environment.

• Resolve customer challenges and provide accurate and definitive information

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

• Integrate technical knowledge and business understanding to create solutions for customer.

• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

• Act as a consultant in service delivery business, technology, industry or specific application.

• Resolve technical and some business incidents independently.

• Mentor/assist less-experienced team members on complex incidents.

Knowledge and Skills

• Direct, call center experience, 2+ years.

• Fluent in English, both written and verbal.

• Technologically savvy, excellent use of systems.

• Quick learner.

• Excellent communication skills, verbal and written.

• Experience with ServiceNow, Nlyte and Jira a big plus

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.

Education and Experience Required:

• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required

• Bachelor's degree preferred or Associate degree holder (technical field)

• 2-3+ years working experience in related fields preferred.

• High School Diploma required.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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