Federal Field Service Tech (Nss) (4049-758)

Morphotrust Chicago , IL 60602

Posted 2 months ago

This is an exciting opportunity for a field service technician to join a rapidly growing service organization.

IDEMIA National Security Solutions is a supplier to the US State Department to furnish advanced-technology digital passport printers and related materials used in the production of fraud resistant passports. This technology allows photographs that were previously cut and physically mounted in passports, to be digitally printed, permitting the printing of both photographs and personal data in one step. Maintenance and service of the printers is managed through a national system of regional service centers.

IDEMIA NSS also has several other contracts to provide onsite maintenance for various computer, network and office related equipment such as personal PC's, printers, hubs routers and high speed scanning equipment. This maintenance will also be handled though the same national service centers.

Currently IDEMIA National Security Solutions is looking for a field service technician to work out of Chicago, IL.

Required Skills

  • Execute the Key Company Values in all circumstances.

  • Customer Success

  • Compete To Win

  • High Performance Workplace

  • Enhance the Company Reputation

  • Present a positive, professional, and courteous image to end user customers

  • Ensure timely equipment repairs in accordance with program contractual requirements

  • Perform preventive maintenance as required by company procedures

  • Perform equipment installations, relocation and software / hardware upgrades as required

  • Work with the appropriate company and / or State resources to resolve issues where necessary

  • Manage and track repairs of personally assigned spare parts pool

  • Communicate appropriately with the Customer Service Help Desk in accordance with company procedures

  • Be available for duty as required by company procedures

Report labor and expense information in a timely and accurate and

Required Experience

  • Familiarity with electro-mechanical devices, thermal printers, or High speed scanning equipment.

  • Knowledge PC's and their peripherals as well as the windows environment.

  • Ability to read and understand schematic diagrams and be non-adverse to dis-assembly and reassembly on complex mechanical devices including servo motors and fiber optic scanning systems.

  • Must have good troubleshooting skills.

  • Capable of working without direct supervision

  • Good communications skills

  • U.S. citizenship required

  • Candidate must be able to obtain and maintain a U.S. Department of State background check.

Must be a US Citizen without Dual Citizenship

IDEMIA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

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Federal Field Service Tech (Nss) (4049-758)