Federal Data Center Technician - San Antonio, TX - Ts/Sci Full Scope Poly

Data Center Technician needed for a direct-hire opportunity with SOC's client to work in San Antonio, TX.

Active Top Secret/SCI Clearance with Full Scope Polygraph is required!

Shifts:

• 3 Days a Week

• 12 Hour Shift, (Monday

• Tuesday

• Wednesday) with 4 Hours Remote Work

• 3 Days a Week

• 12 Hour Shift, (Wednesday

• Thursday

• Friday) with 4 Hours Remote Work

Responsibilities

• Ability to effectively communicate and answer customer inquiries.

• Break-Fix troubleshooting experience a must

• Provide exceptional customer service and resolutions in a time-efficient manner.

• Excellent problem-solving skills.

• Active listening and strong communication skills.

• Ability to adapt and work well in a Data Center environment.

• Resolve customer challenges and provide accurate and definitive information

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

• Integrate technical knowledge and business understanding to create solutions for customer.

• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

• Act as a consultant in service delivery business, technology, industry or specific application.

• Resolve technical and some business incidents independently.

• Mentor/assist less-experienced team members on complex incidents.

Qualifications

• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required

• Bachelor's degree preferred or Associate degree holder (technical field)

• Direct, Data Center experience, 3+ years.

• Fluent in English, both written and verbal.

• Technologically savvy, excellent use of systems.

• Quick learner.

• Excellent communication skills, verbal and written.

• Experience with ServiceNow, Nlyte and Jira a big plus

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.

• Anticipate Customer needs, develop proposed solutions, and build consensus.

• Provide Mission Critical customer recommendations to improve processes.

• Experienced knowledge of change management process and tools in complex environment.

• Minimum 2 to 3 years working experience in related fields desired.

In compliance with the Equal Pay for Equal Work Act, the salary range for this role is $100,000 - $ 140,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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