Relx Group Rochester , NY 14618
The Front-End Processor position provides support and information to clients and customers of SSRN's website and products. The position involves examining, editing and classifying paper submissions while ensuring adherence to SSRN's established styles and standards and verifying accuracy of citations and author information prior to online posting and eJournal distribution. Must have the ability to read and comprehend text rapidly and thoroughly, ensure the text is structured, and identify and correct any internal style inconsistency problems. Submissions may be complex in nature in which judgment and initiative are required in resolving problems and making recommendations. The processor is also responsible for troubleshooting issues, responding to customer telephone calls and emails, assisting in the maintenance of customer accounts, and reporting technical problems. Attention to detail is essential for quality assurance. Candidates must be motivated by meeting standards and numbers set to improve their performance. May be called upon to perform additional tasks/projects as needed and must be able to attend staff/department calls.
a. Review and identify submission type (conference, book/chapter, full journal, religious, non-text, non-English, opinion, student, etc.) and apply relevant policy/protocol
b. Evaluate content appropriateness to determine accessibility and distribution eligibility
c. Full PDF examination and copyright compliance check
d. Identify and correct errors in spelling, grammar, punctuation and format
e. Maintain and update author records
f. Request documents and missing information from author
g. Subject matter identification and classification
Email and miscellaneous tasks (projects, reports, etc.)
Training (onboarding and continuous)
Preferred degree in English, writing, communications, creative design or similar area
At least two years related experience, preferably in a publishing environment.
A combination of education and experience may be considered.
Experience examining, reviewing or editing documents a plus
Customer support/help desk experience a plus
Strong Time Management and Organizational Skills
Ability to adapt to a changing environment
Ability to work both independently and collaboratively as part of a team with a willingness to learn and grow
Self-motivated and achievement oriented with a positive attitude
Strong attention to detail with emphasis on accuracy and quality - follows policy and work instructions
Ability to prioritize work to balance multiple projects and deadlines
Knowledge, Skills, and Abilities
Must become fully knowledgeable of the company, its services, and its clients
Knowledge of Outlook, Word, Excel, and PowerPoint desired
Accomplished in obtaining relevant data via internet searches
Ability to communicate professionally both verbally and in writing
Identify and escalate situations requiring urgent attention
Ability to make decisions and exercise good judgment
Ability to work with a variety of people and across all organizational levels
Customer service skills are required to create, maintain and enhance customer relationships
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.
Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.
Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.