Summary: Supervises food and beverage department activities and employees to ensure smooth and efficient service throughout the Mian and ensuring Team Members meets service and liquor control standards.
Guest Service Expectation:
Smile and make eye contact
Welcome with a warm greeting
Energetic and enthusiastic service
Entertain with hospitality
Thank and appreciate the business
Essential Job Functions:
Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
Ensures compliance with liquor control regulations.
Hires, trains and manages team members in accordance with organizational and approved departmental standards, policies and programs.
Maintains high food, service and health and safety standards.
Responds to guest and team member needs and resolves complaints and issues.
Inspects food and beverage outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards.
Ensures bars are stocked, cleaned and properly staffed
Controls labor and operating expenses.
Schedules and directs team members in the performance of work assignments.
Maintains high visibility during peak periods.
Excellent written and communication skills.
Ensuring all Guests receive superior service
Ability to work flexible hours
Ability to reprint player gaming cards from Konami, as needed.
Performs all other duties as assigned.
Must be 18 years or older
High school diploma or equivalent.
Two or more years related experience.
Knowledge of POS systems and state liquor law.
Must be available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.
Ability to speak an Asian language is preferred.
Physical and Mental Demands:
Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Ability to communicate verbally with other kitchen staff in fast-paced environment.
Must occasionally lift and/or move up to 50 pounds.
Able to work with others while maintaining a positive and professional demeanor.
Regularly required to stoop or kneel and stand for long periods of time.
Regularly required to move with a sense of urgency, including pivoting and shuffling.