F&B Operation Manager

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

POSITION OBJECTIVE

The Food & Beverage Manager will manage all aspects of the front of house operations to deliver high level of guest satisfaction and superior experiences to all guests. Overall responsibilities include handling guest satisfaction, compliance with hotel standards,

ESSENTIAL JOB FUNCTIONS

• Monitor set up and maintenance of dining room area to ensure that it is up to standard.

• Monitor and ensure availability of staffing levels, supplies such as china/glass/silver, and equipment such as tables and chairs are up to standard for both guest and service professional's safety

• Scheduling, supervision and control of supervisors, servers , culinary concierges, bartenders, food runners, and server assistants on a weekly basis to business and budget demands

• Ensures a "positive atmosphere" in all outlets including making contact with 100% of guests, Service Professionals throughout each shift

• Ensures coverage and monitors timekeeping and absenteeism and making the necessary adjustments in the best interest of the company or at the direction of Food & Beverage Director

• Attend and lead all pre-meal meetings and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments

• Must be familiar with commonly demonstrate a high standard of all products and systems while being fair to each service professional

• Meets and greets customers in the outlets and to oversee the open table guest profile system

• Maintains clean and organized storage areas, service stations, and dining room

• Approve/Deny all service professionals requested PTO and days off

• Oversee and to manage all aspects of the training programs with in the outlets at all times for all service professionals and new hires

• Handle disgruntled customers by offering suggestions and solutions to ensure guest satisfaction as the ultimate priority

• Handle all service professional issues as it related to days off, cell phones, tardiness, attitude, body language, uniform standards, and health and safety for all

• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol

• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet

• Ability to multitask and handle high demands of stress and workloads at any given time

• During any time off ensure coverage is acceptable with Director of Food & Beverage

• Recommend and to oversee the roll out of any new standards set for by hotel or Director of Food and Beverage

• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation

EDUCATION/EXPERIENCE

• Must be 18 years of age or older.

• High school diploma or general education degree (GED) required.

• Must be able to work a varied schedule which includes working weekends and holidays.

• Preferred: Degree in Hotel Management/Restaurant Management or equivalent experience

• Union Experience preferred

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.

• The employee must be able to lift and move up to 25 pounds.

• The employee must be able to see differences in widths and length of lines such as those on graphs.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

• Must be able to change activity frequently and cope with interruptions.

• Ability to work both indoors and outdoors based on business demands

• Works on special projects and contributes ideas to the growth of the department.

• Walking and standing are required for the majority of the work day and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.

• May be required to lift trays of food or food items weighing up to 25 lbs. occasionally.

• Must be able to push and pull carts and equipment weighing up to 100 lbs. occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Must be able to read, write and converse in English

• Must be able to lead groups of people in variety of activities

• Must be able to work alone with no supervision

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.