June 3, 2019
We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.
Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.
Training program designed for university graduates seeking a career in country club management, with specific emphasis on F&B operations.
Essential Duties and Responsibilities
Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
Greets members and guests in all areas of the Club and dining room with warm smile, eye contact, and use of Member's last name.
Trains and performs essential job duties in several segments of the F&B department, including restaurant operations, events, and catering.
Participates in management shadowing and learns the essentials of F&B management.
Learns line staff functions, operations, management essentials and company policies that affect each phase of business.
Sets performance goals and objectives with upper management.
Monitors performance progress with management and key trainers.
Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
Receives training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
Follows proper steps of service as designated for each individual outlet.
Conducts pre service employee briefings, along with function manager.
Knows all menus and bar items. Takes drink and food orders accurately by confirming preferences/modifiers. Enters the order into POS with use of correct table and seat numbers and member account.
Prepares and delivers member's checks. Confirms member's name, photo, and signature with POS information.
Assists in dining room and bar inventory assessments.
Remains productive throughout shift with opening/closing/running side work. Follows opening/closing side work procedures.
Promotes Club activities to members.
Displays teamwork and doing "whatever it takes" for our members and guests.
Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.
During advanced stages of Manager in Development Program, while performing entry level management functions, will assist with supervision of 30-40 employees in the Food & Beverage Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Primary supervisory responsibilities include training and assigning duties.
To perform the job successfully, an individual should demonstrate the following competencies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in hospitality management (or similar) from four-year college or university; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Valid driver's license
Other Skills and Abilities
Excellent interpersonal and communication skills.
Professional appearance and demeanor.
Excellent organizational skills.
Ability to articulate and confirm an understanding of directives.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The Club At Ibis