F&B Experience Supervisor

Virgin Galactic Holdings, Inc. Los Angeles , CA 90009

Posted 3 weeks ago

Who we are

Virgin Galactic, www.VirginGalactic.com (NYSE: SPCE), recognizes that the answers to many of the challenges we face in sustaining life on our beautiful but fragile planet, lie in making better use of space. Sending people to space has not only expanded our understanding of science, but taught us amazing things about human ingenuity, physiology and psychology. From space, we are able to look with a new perspective both outward and back. From space, the borders that are fought over on Earth are arbitrary lines. From space, it is clear that there is much more that unites us than divides us.

"We are at the vanguard of a new industry determined to pioneer twenty-first century spacecraft, which will open space to everybody - and change the world for good." Sir Richard Branson, Founder, Virgin Galactic

If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen - apply today!

Our Service Values:

  • Informally Professional (Amazing Individuals, unique personalities, genuine and natural hosts, egalitarian)
  • Perfect for me (Interested, tailored, individual, personal connect)
  • One small step ahead (Intuitive, anticipatory, responsive, solution oriented, liberating but above all magic)
  • In each other we trust (VG trust in you, you trust in VG, respect, humanity)
  • Thoughtfulness as our luxury (Brilliantly conceived, full of narrative, sustainable, Richard's home, thorough)

Your Mission

  • You will be our F&B experience Supervisor across all locations in California and New Mexico.

  • Our team and guests will rely on your impeccable and friendly service delivery. You represent the spirit of the hospitality team and always keep a close eye on the look and feel of our team social spaces across all locations. It is your responsibility to makes sure all F&B spaces are always operational.

  • You organise and communicate special events in these locations working together with the People Team and Internal communication Team

  • Your job is to safeguard the hospitality culture and service philosophy and to ensure a consistent service and that all F&B spaces are always in tip top condition.

  • As your primary work location will be FLIGHT in Los Angeles, however you will be expected to travel to Mojave on a regular basis as well as to New Mexico at times.

Reports to: You report to the GM Astronaut Experience and Hospitality

What does it take to become part of our team?

Your ability to multitask and prioritize are essential and you always bring a smile to work. You are organized, creative, and passionate about hospitality. You are an experienced professional who communicates well and enjoys caring for people and has a great eye for detail. Team player who looks for ways to help other employees whenever needed

In more detail:

General

  • This is an hourly position

  • Your work hours are Monday to Friday, 8am

  • 4:30pm, however we operate 7 days a week meaning you will be required to work a weekend every so often.
  • Ability to work 6+ hours on your feet at a time.

  • You need to be in possession of a valid driver's licence

  • Valid Food handlers' certificate

  • You will be travelling to our other locations across states regularly

  • Willingness to work a holiday if required.

  • Actively engages in training sessions regarding the company.

  • Pays detailed attention to uniform and grooming guidelines. (Currently we have not yet received uniform.)

  • Actively engages in training sessions as set by the company

  • Creates, executes reviews and updates opening and closing checklist

  • Pays detailed attention to uniform and grooming guidelines

What you bring

  • Assist in setting up the next Head Quarter location in 'FLIGHT'

  • Assist in procuring items required to operate the team cafes

  • Travel between the locations to host and deliver the hospitality experience per location

  • Responsible for the upkeep of the look of all breakrooms

  • Manage relationship with third party suppliers such as Coffee and snack providers and food trucks.

  • Work with the people team on a calendar to ensure that weekly / monthly special occasions are to be celebrated.

  • Work with the internal comms team and report special occasions worth communicating.

  • Responsible for booking weekly food trucks for Mojave locations

  • Assist with events at locations that need F&B support

  • Communicate with the individual facilities departments regarding the cleanliness of the break areas.

  • Monitor the usage of items provided by the company.

  • Report in a weekly report on progress issues and items worked on.

  • Ensure snacks and drinks provided by the company across all locations are careful considered according to our food policy

  • Ensure the company provides sustainable and environmentally friendly products

  • Ensure the vending offering and price across all locations is comparable and consistent

  • Ensure monthly stock takes are done and recoded correctly.

  • Report any broken or malfunction items to the facilities teams responsible and follow u to ensure timely repairs

  • Responsible for ordering any breakroom related items

Other

Traits that should be second nature to you if considering this role

  • Actively Caring: Prior to taking decisions and performing actions you consider the impact upon others. You demonstrate compassion and concern and attempt to minimize any negative effects. You make decisions by balancing the needs of the business with the needs of individuals, teams and the environment.

  • Cheerful: You approach your work with a bounce in your step and you smile last lasts well after people have stopped looking. Others are infected by your positive mood and look forward to coming into contact with you. You seem to believe in the future.

  • Committed: You are loyal to the organization and you understand and support its goals. You are enthusiastic about the objectives and tasks you are given. Your dedication helps you overcome any flaws you identify.

  • Honest: You believe that honesty is fair to others and being dishonest usually catches up with you in the long run, so make your point of answering questions truthfully and finding the earliest good opportunity to tell others things they would benefit from knowing.

  • Presentable: You consider the impact your personal presentation will have with whom you come into contact. You follow company guidance and always ensure you are clean, well-groomed and that your clothes are laundered and in good repair.

  • Reliable: People know that when you commit to something, you will do your utmost best to take it happen. You are ready on time and this does not mean present - you are willing, prepared and able to do the job in hand. You need less management as a result.

  • Willing: You are eager to assist others and agreeable to change. You are ready to consent to requests cheerfully and without complaining. You are happy to undertake additional tasks and show flexibility.

Physical and/or Additional Requirements

Must be able to work all shifts and available for overtime as well as weekends when needed.

Must be able to stand for extended periods

  • 6 hours min.

Must be able to stoop, bend, crawl, and being able to manoeuvre in tight spaces.

Physically able to handle items weighing up to 40lbs (unassisted).

Must be in possession of a up to date food handlers' certificate

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

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F&B Experience Supervisor

Virgin Galactic Holdings, Inc.