F&B Administrator

Position Purpose & Summary

Support administratively the food and beverage leadership team with planning and organizing special events, menu design and production, manage the reservation process for special occasions, communicate with members, resort, and public guests, respond to OpenTable reviews. Assist with the receipt of incoming deliveries and inventory execution.

Essential Functions:

• Tip Reporting for Food and Beverage Department

• Capture critical details for reservations and special events

• Organize holiday and special occasion reservations and seating

• Create/design menu layouts and liaise with sales and marketing and printers

• Adobe InDesign software proficiency

• Jonas Club Point of Sale (POS) and Club Central proficiency

• Answer and respond to incoming phone calls for the F&B Division, responding to restaurant reservations and in-room dining calls

• Microsoft Office proficiency (Outlook, Word & Excell)

• Deliver "I Am Proud" service standards and department-specific signature touch points.

• Establish cross-departmental channels of communication among teammates that are consistent and complete.

• Create inter and intra-departmental communications as directed by the VP Restaurants, Bars & Events

• Code and process invoices in STAMPLI/Birchstreet.

• Support the Food & Beverage Division, VP of Restaurants, Bars & Events, Executive Chef

• Other duties as assigned.

Additional Duties and Responsibilities:

• Prepare weekly reports

• Assist with food and beverage inventory, counts and data entry

• Prepare purchase orders, request quotes

• Outstanding communications skills

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.

• Provide extraordinary service that is "Enriching by Nature."

• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.

• Be empowered to make things go right if they go wrong.

• Give the guest/member a fond farewell.

• Address feedback by utilizing the LEARN Model.

• Demonstrate a professional appearance and be attentive to what matters most.

• Comply with company policies and procedures.

• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.

• Interface positively with other departments, offering assistance when needed.

• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills:

• Excellent verbal and written communication skills.

• Above average proficiency in Microsoft Office including Word, Excel, Outlook, and Publisher

• Excellent organizational skills and detail oriented.

• Formal Education and Job-Related Experience:

• High school diploma; college degree preferred.

• Two years' experience in the hospitality industry

• License, Registration, and/or Certification Required: Valid driver's license

External and Internal Personal Contact:

• Communications:

• Daily

• Reservation Updates, VIPS

• Weekly

• Reporting

• Occasionally

• Participate in one-on-one coaching sessions.

• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

none

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

Walking

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

Far Vision

Color Recognition

X

Hearing

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard