Fayetteville Assistant Office Manager

Job Description Job Description Salary: $17.50 to $19.00 DOE Looking for an energetic and bright Assistant Office Manager to oversee all aspects of daily operations in our Wilmington Optometry Office. Medical office management experience preferred. Skill Requirements:

• General knowledge of eye anatomy

• Ability to multitask

• Computer literate

• Strong communication skills

• Excellent attention to detail

• Quick learner

• Strong team player

• Organized and detailed oriented

• Handles pressure well

• Strong attendance and punctuality

• Professional appearance and demeanor

• Strong initiative and engaged

• Strong leadership skills

• Positive attitude

• 2 years of management experience

• 5 year of customer service experience Job Requirements:

• Must get cross trained in both front desk and back technician positions

• Schedule appointments

• Answer multiple phone lines

• Greet patients

• Conduct preliminary testing

• Manage patient flow

• Gathering patient medical history

• Contact lens training for patients

• Verifying insurance and billing patients correctly

• Providing direction and holding technicians accountable

• Upholding all basic rules and policies

• Maintaining a positive morale in office

• Overseeing all daily task completion

• Assist in scheduling and finding coverage for call outs

• Once trained assist in all training of new hires, monitor best practices and lead by example

• Focus on customer satisfaction and handle any patient issues that may arise

• Monitor reviews and patients retention - find ways to improve them

• Oversee contact lens orders - make sure they are being completed in a timely manner and work with staff on ways to increase total office sales

• Assist office manager with any tasks they may need We are open 7 days a week Mon to Sat between 9:00 to 6:00 and Sun 12:00 to 5:00. We will need someone that is available to work all hours listed and some weekends. This position will start as a full time hourly position after a 90-day probationary period wage will be rediscussed and potential salary. At that time medical and dental insurance will be offered and paid vacation time will start to build.