Fast Food Restaurant General Manager

CKE Restaurants Birmingham , AL 35202

Posted 2 months ago

Essential Functions:

  • Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.

  • Responds positively and quickly to Guest concerns.

  • Hires high quality people who demonstrate and ensure consistent Guest satisfaction.

  • Ensures all employees are trained and empowered to deliver total Guest satisfaction.

  • Evaluates each employee's ability to maintain high levels of Guest satisfaction.

  • Continuously improves the skills, knowledge and morale of all employees.

  • Train, coach and provide regular performance feedback (positive and corrective)

  • Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.

  • Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.

  • Utilizes labor effectively to meet budget.

  • Responsible for financial results

  • Executes company-wide marketing programs

  • Enforces all labor laws (federal, state and local).

  • Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.

  • Models and encourages CKE shared values.

  • Is completely focused on and driven by the Guest.

  • Is of high personal integrity and treats all employees with honesty, respect and dignity.

  • Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External


High school diploma or equivalent.


3 - 5 years in management position (preferably restaurant experience)


Able to work a standard 47 - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.


  • Basic knowledge of computers.

  • Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.

  • Organizational, planning and time management

  • Team building skills.

  • Problem solving skills.

  • Good verbal and written communication skills.


  • Work long hours.

  • Stand for long periods of time.

  • Work around heat.

  • Work around others in close quarters.

  • Move throughout the restaurant and observe restaurant operations and employee work performance.

  • Able to lift 50 - 75 pounds comfortably.

  • Work with various cleaning products.

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Fast Food Restaurant General Manager

CKE Restaurants