Eldorado Resorts, Inc. Caruthersville , MO 63830
Lady Luck Casino Caruthersville is a one of a kind riverboat casino experience. This iconic riverboat casino makes its home on the banks of the mighty Mississippi River. Lady Luck has more than 500 slot machines, 9 hot table games and 200 of the best team members on our Mississippi River based casino. Our guests can enjoy good eats at Otis & Henry's Bar and Grill located in our land based facility or grab a quick bite at our O&H Express restaurant located within the casino. We also have an RV Park for our guests that is open year-round and located right by the water. For more information about Lady Luck Casino located in Caruthersville, Missouri, visit www.LadyLuckCaruthersville.com, follow Lady Luck on Instagram and Facebook.
JOB SUMMARYResponsible for redemption and issuance of marketing information, gaming currency, cash and coupons. Create and update player accounts, issue new player club cards, educate guests on club benefits and provide knowledgeable service to all guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for cashing customers' tickets and chips, giving correct change, and other cash related transactions.
Responsible for helping other departments with cash transactions, such as but not limited to, slot jackpots, table fills/credits and other departments needing cash for their guests.
Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
Verifying and documenting personal identification information as required for check and cash advance transactions
Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club.
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Strong verbal communication skills.
Ability to use computer, telephone, 10 key calculator, ATM/credit card machine, currency counter, embosser, printer/copier.
Ability to perform assigned duties under frequent time pressures and multi-tasking.
Must be able to obtain and maintain a valid state gaming license.
Ability to complete forms and perform basic math functions.
Ability to perform duties under frequent time pressure in a disruptive environment.
Prior customer service experience preferred.
High School diploma or GED preferred.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand for long periods of time.
Must be able to lift up to 30 lbs.
Work environment may include smoke and variable temperature, lighting and noise levels.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-one properties in eleven states, including Colorado, Florida, Illinois, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 22,000 slot machines and VLTs, 640 table games, over 7,000 hotel rooms and nearly 14,000 of the best Team Members in the industry. On April 16, 2018, the Company announced that it entered into an acquisition agreement for Tropicana Entertainment Inc. with the transaction expected to close in the 2018 fourth quarter.
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information, please visit www.eldoradoresorts.com.