Family Support Worker - 64028836

Requisition No: 830841

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64028836

Pay Plan: Career Service

Position Number: 64028836

Salary: $32,760.00

Posting Closing Date: 06/29/2024

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Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

This is work for the Escambia County Health Department (Escambia CHD) Women, Infants, and Children (WIC) Program providing basic breastfeeding information and support to WIC participants. A WIC Breastfeeding Peer Counselor is a paraprofessional support person who gives basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers.

The primary responsibilities are to provide basic social support and accurate breastfeeding information to WIC participants in various locations. Work may be performed in the WIC clinic, hospital, and by telephone. The incumbent will promote breastfeeding as the normal, preferred method of infant feeding by providing basic breastfeeding information to pregnant and breastfeeding WIC clients to reduce the occurrence of problems, and/or additional information or resources to assist mothers to prevent, handle, and/or solve common breastfeeding concerns.

This incumbent will be expected to keep records of all activities and client contacts and is responsible for the integrity and confidentiality of data under her control. The incumbent in this position will come to work and exhibit friendly customer service towards all clients and act respectfully and courteously to fellow employees and clients.

Receives a caseload of WIC pregnant and breastfeeding women and makes routine contacts, per local agency protocols, with all mothers assigned. Provides follow-up breastfeeding services on all referrals received.

Respects each client by keeping her information confidential. Counsels WIC pregnant and postpartum mothers in person in the WIC clinic, hospital or through telephone contacts. Phone calls from clients at home after hours or without access to FLWISE or a work laptop will be documented on the Manage Peer Counseling Program Prenatal and/or Postpartum Client Contact Form and will need to be updated in FL-WiSE as soon as possible; the prenatal/postpartum contact form will need to be scan in client's records. Incumbent will adhere to assigned work duties and work schedule as designated.

Assists with presenting prenatal education and will collaborate with breastfeeding classes and support groups in WIC clinics, according to local agency lesson plans and protocols.

Works within scope of practice of providing basic breastfeeding information and support to WIC clients. Provides appropriate referrals to health care professionals, International Board-Certified Lactation Consultant (IBCLC), local agency breastfeeding expert, WIC nutritionist, and/or social services. Follows-up with accurate documentation per established protocols as needed and/or required.

May assist WIC staff in promoting breastfeeding peer counseling through special projects, outreach breastfeeding events, and other related duties as assigned.

Accurately completes and submits all administrative records, including but not limited to: EARs, timesheets, monthly reports, in a timely manner per Health Department policies and deadlines.

Attends breastfeeding training classes and supervised activities to increase skills and knowledge. Participates in WIC Program, Health Department, and breastfeeding program meetings, Inservice trainings, conferences, and workshops as assigned. Completes mandatory trainings timely.

Perform other duties as required.

Required Knowledge, Skills, and Abilities:

• Computer Knowledge

Qualifications:

• Minimum - High School/Equivalent, 0 to 1 years

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1295 Fairfield Drive; Pensacola, FL 32501

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.