Family Support Specialist I

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available.

We are hiring multiple positions within the Jefferson Service Region. Positions are all within Jefferson county.

For more information on the Department for Community Based Services, please visit our website at:

https://chfs.ky.gov/agencies/dcbs/Pages/default.aspx

Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

Responsibilities include but are not limited to:

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.

• Gathers, completes and reviews required documentation needed.

• Participates in formal and on the job training and observing other staff.

• Tracks processing deadlines for timely case activity and case hearings.

• Learns to Identify resources and appropriate referrals.

• Learns to operate computer terminals and personal computers, prepares and maintains case records.

• Enters case information into the computer.

The ideal candidate will have:

• Good customer service skills

• Strong verbal and written communication skills

• Good time management and organizational skills

• The ability to work well under pressure

• A willingness to work as part of a team

A preferred but not required skill of this pos1t1on is bilingual in Spanish. If an applicant possesses this skill, an additional Premium Rate is available as a certified CHFS Interpreter. Any applicant who wishes to pursue this Premium Rate as an certified interpreter will require a certification to be completed by CHFS. The additional Premium Rate will become available after completing the certification process in accordance to cabinet standards.

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify.

A preferred but not required skill of this position is bilingual in Spanish. If an applicant possesses this skill, an additional Premium Rate is available as a certified CHFS Interpreter. Any applicant who wishes to pursue this Premium Rate as an certified interpreter will require a certification to be completed by CHFS. The additional Premium Rate will become available after completing the certification process in accordance to cabinet standards.

• This position has an approved Locality Premium of $4.00, based on the organizational structure and work county it is currently assigned to, in compliance with 101 KAR 2:034 Section 9(1).

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact REBEKAH DAVIS at REBEKAH.DAVIS@KY.GOV or 502-413-1502.