Family Support Assistant - Financial Literacy - Full Time

Immediate regular full time job opening!

Family Support Assistant

Full Time: 40 Hours/Week

Schedule: 8 am to 4:30 pm, Monday through Friday

Pay Rate: $17.79/Hour

Benefits Package: 1st of the month after 60 days of employment

Location - 1301 Rensen St, Lansing, MI

General Summary

Provides family support services to individuals accessing services through the Financial Literacy Department to promote individual and family independence. This position focuses on (but is not limited to) providing advocacy/referral services to eligible persons with financial literacy needs. Requires the ability to establish and maintain positive working relationships with co-workers and clients.

Job Functions

Provides family support services to individuals seeking services through Capital Area Community Services, Inc.

Services include needs assessment, direct and referral services, advocacy, and follow-up to assist individuals in meeting basic needs.

Serves as first contact for incoming phone calls, intake, and assessment. Determines program eligibility and coordinates transition to a Financial Capabilities Counselor for case management.

Assists clients with the complexities related to specific assistance applications for needed services.

Assists individuals in the selection of educational enrichment activities to comply with program requirements.

Maintains up-to-date client files, including assessment, direct and referral services, follow-up, and other client contact.

Provides participants with community resource information and explanation of how to access services.

Serves as a role model to guide others along the self-sufficiency continuum.

Works cooperatively as part of the Financial Literacy team to address the needs of the low income population.

Assists with special projects upon request.

Recommended Qualifications

Education

The job requires knowledge normally acquired from specialized training such as that acquired in specialized classes, vocational, trade, or business school with course work in human or social services.

Minimum of a two-year degree required. Relevant, equivalent experience may be accepted in lieu of a degree.

Experience

Minimum of two years' experience in the delivery of direct and information/referral services to the low-income community.

Sensitivity to the needs of others with the ability to encourage and guide others in their quest for independence.

Good oral and written communication skills.

Ability to work with a diverse population in an effective manner.

Advanced computer skills required.

Capital Area Community Services, Inc. is an Equal Opportunity Employer. We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background check.