Family Services Worker - Central Intake & Emergency Services Unit

Overview

Family Services Worker position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates twenty-four hours a day, every day of the week, including holidays. The unit serves as child abuse reporting system for the State of Vermont and also handles after-hour emergencies related to child abuse and neglect, children in state's custody, delinquency and youth with behaviors beyond the control of their caretakers.

Duties include: answer the child protection hotline and gather information from callers about alleged abuse or neglect; document reports of abuse and neglect in the state's reporting system; coordinate the division's after-hour emergency responses; provide guidance and support to Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the field, inform law enforcement about the laws, policies and procedures that govern child protection and youth justice, coordinate foster care and other placements for children in DCF custody; provide information and referral to foster parents and community agencies. All employees of the AHS perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation. Work is under the supervision of an administrative superior, but with opportunity for individual discretion and judgment.

The schedule will be Tuesday to Saturday and may include one or two evening shifts. Some of the business hour shifts may be done remotely after a training period and in accordance with the state's telework policies.

The specific shifts will be discussed at pre-interviews. Applicant must be willing to work some holidays as needed and standby duty may be required as needed. Duties are performed in the office and minimal travel is re

As of July 14, 2024, the step 1 rate for pay grade 24 will be $28.16 per hour.

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