Family Services Supervisor I

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect?

Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.

The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.

Duties include but not limited to:

Supervises a team of Family Services Specialists and Human Services Assistants;

• Sets and enforces objectives for quality and quantity of work performed by the team;

• Evaluates social service programs and budgets;

• Applies appropriate human resource practices in the supervision of employees;

• Establishes and maintains good working relationships with others;

• Recommends policy changes based on evaluation of program effectiveness;

• Deals with difficult or dangerous cases;

• Interprets social service programs for other agencies and to the public;

• Participates in community planning and development of new resources;

• Complete hiring and annual performance appraisals;

• Work in collaboration with law enforcement and emergency response personnel;

After normal business hours supervisory coverage on a rotating basis

ESSENTIAL TASK

• Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.

• Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.

• Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.

• Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.

• Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.

• Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.

• Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.

• Serves as information resource for clients/residents, students, and professionals.

• Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.

• Serves as emergency duty on-call Supervisor.

• Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.

• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:

1. A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.

2. A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.

To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.

SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.

SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Preferred Qualifications

• Supervisory experience or experience in the leadership role

• Four years of Child Protective Services or Child Welfare Program experience

• Willingness to assist in training new employees and complete field work in the community

• Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare

• OASIS system application knowledge

• Case review experience

• Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits