Perform responsible professional duties to provide a variety of services to eligible customers to improve their ability to function in society. Duties involve direct intervention with individuals with complex problems in one or more areas such as family services, adoption, foster care, adult services, and child welfare services.
Examples of Duties
Meet with customers and assess needs and current strengths and abilities. Make extensive use of home visits.
Work with customers to develop individual, appropriate service plans. Interview customers and their families, if needed, to gather information on their social, health, emotional, and economic conditions.
Work with customers to formulate service plans including goals and objectives. Identify actions needed to resolve personal problems such as those related to emotional needs, finances, home management, child care and development, housing, health, education, and employment.
Refer customers to other community agencies such as clinics, employment services, and vocational rehabilitation services. Provide direct intervention or contracts for appropriate service delivery as needed.
Arrange for the appropriate purchase and monitoring of purchased services. Ensure proper documentation for payments.
Work with customers to implement service plans. Provide training for customers in a variety of areas such as financial management, coping skills, adoptive or foster parenting, etc.
Provide protection to abandoned, abused, or neglected children and arrange for foster care as needed. Recruit, assess, and develop homes for adoption, child and adult foster care and day care programs if needed. May conduct independent adoption investigations to determine the suitability of petitioners to adopt.
Participate in court proceedings when necessary regarding child protective services, child custody, adoption, foster care, and adult protective services.
Develop and maintain manual and computerized records, files, and documentation systems in all aspects of work. Utilize computer systems to update, inquire, and retrieve data for individual cases and compile reports.
Maintain current knowledge of policy, laws, and current trends and developments in the social work field.
Maintain current knowledge of social and economic conditions and environment.
Participate in a wide variety of meetings, training, and professional conferences. May represent the agency at community meetings and interagency coalitions.
Perform other related duties as assigned.
Requires graduation from an accredited college or university with a Bachelor's degree in Social Work, Sociology, Human Services, or a closely related field of study. Some experience in a customer service field.
May require state certification (e.g. foster care) if assigned to that unit. Knowledge of: current social work principles; human behavior; adult learning principles. Ability to: communicate effectively orally and in writing, especially in times of stress; concurrently plan and ensure thorough follow through; make sound judgments based on knowledge of human behavior; current local, state and federal laws, and current policy; interpret and assess individuals' and/or families' strengths and needs; organize and prioritize work, to plan and manage service delivery and ensure follow-through.; respond to customers effectively, especially in times of stress.
Must possess and maintain a valid drivers license and a satisfactory driving record based on the City of Hampton's criteria.
Individuals under consideration will be subject to a criminal background check and child protective services check.
Perform duties under the general supervision of assigned Social Work Supervisor. May require working beyond a standard 40-hour work week to include evenings, weekends and holidays.
Requires considerable travel within the City of Hampton. This position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on-call" or responding to emergency situations during inclement weather and/or other job-related conditions. This position is nonexempt.
City Of Hampton, VA