Family Services Coordinator - Community Based Services

Family Services Coordinator - Community Based Services

• $48,388.80 - $64,647.60, Depending on Experience

• Full-time with benefits

• Encompass Child Development Center, 9050 384th Ave SE, Snoqualmie, WA 98065

• Medical/Dental/Vision

• Company paid Life/AD&D, EAP, Wellness

• IRA & IRA Matching

• Vacation/Sick Leave

• 11 Paid Holidays, plus bonus week of company PTO

SCOPE

The Program Coordinator in Community Based Services provides overall coordination, including community outreach and intake for the Community Based Services program. This role is pivotal in connecting families, schools, and daycare centers with the resources they need by identifying unique needs and streamlining enrollment processes. The Program Coordinator will work closely with the Family Services Manager in Care Coordination and Therapy Supervisors to simplify and enhance the client experience, focusing on both external community engagement and internal collaboration.

RESPONSIBILITIES

Community Outreach and Engagement

• Develop and implement outreach strategies to engage with families, schools, daycare centers, and other community stakeholders.

• Organize and participate in community events, workshops, and meetings to promote the Community Based Services program.

• Build and maintain strong relationships with community partners to increase program visibility and access.

• Act as the primary point of contact for community inquiries and referrals regarding the program.

Intake and Enrollment Coordination

• Identify the unique needs of families, schools, and daycare centers to tailor the enrollment processes effectively.

• Manage the intake process, ensuring that all necessary documentation is completed accurately and efficiently.

• Coordinate with the Family Services Managers to streamline and enhance the enrollment process.

• Provide support and guidance to clients throughout the enrollment process to ensure a positive experience.

Client Experience Enhancement

• Develop and implement processes and systems to enhance the client experience, making it as seamless and supportive as possible.

• Collect and analyze feedback from clients to continually improve services and address any concerns or challenges.

• Work collaboratively with the Family Services Managers and other team members to create a client-centric approach in service delivery.

Internal Collaboration and Coordination

• Collaborate with Family Services Managers, Program Directors, Managers, and Supervisors to ensure cohesive and integrated service delivery.

• Participate in regular team meetings to discuss program updates, client needs, and collaborative strategies.

• Share insights and best practices with colleagues to foster a culture of continuous improvement and innovation.

Program Administration and Reporting

• Maintain accurate records of all client interactions, enrollment data, and community outreach activities.

• Prepare regular reports on program outcomes, community engagement, and client feedback.

• Ensure compliance with all relevant policies, procedures, regulations and grant requirements.

Qualifications

QUALIFICATIONS

• Knowledge of racial equity, determinants of poverty, and social justice frameworks

• Demonstrate a desire to identify, gain knowledge in and awareness of individual experiences and societal oppressions that impact families and children in underserved populations (LGBTQ+, race, gender, socioeconomic, etc)

• Bachelor's degree in social work, community development, or a related field. Experience may be substituted for degree.

• Proven experience in community outreach, program coordination, or a similar role.

• Strong interpersonal and communication skills, with the ability to engage effectively with diverse community members and stakeholders.

• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Passion for community service and a commitment to enhancing the wellbeing of families and children.

Preferred Qualifications

• Bilingual or multilingual skills.

• Experience working in family services, education, or a nonprofit organization.

• Knowledge of local community resources and services.

Work Environment

• The Program Coordinator will work in the community, and in an office setting.

• Occasional evening and weekend work may be required to attend community events or meetings. PHYSICAL DEMANDS

Work is conducted in a clinical office environment. Incumbent may have some physical requirements associated with working with children and may come into contact with bodily fluids.

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees in this job.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

Encompass is a private nonprofit serving the Snoqualmie Valley and Issaquah communities for over 50 years. Our mission is to partner with families to build healthy foundations for children. We believe what happens early in life matters. We offer high quality, leading edge early childhood educational and therapeutic services to all children in our communities.

Encompass is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without discrimination based on gender, marital status, race, color, religion, national origin, age, or the presence of a non job related medical condition or handicap.