Family Services Assistant

The City of Virginia Beach Department of Human Services is seeking a Family Services Assistant (FSA) to provide administrative, clerical and direct service support to internal staff as well as children and families involved with Child Welfare. This position will assist with scheduling and supervising family time visitation, provide transportation to children and families, supervise children, conduct safety home visits, monthly visits and well-child visits, notetaking and Family Partnership scribe duties, provide notary services for families as well as other duties as needed to provide support to staff and the families served.

Job Duties:

• Engage clients in the community in a variety of settings to include family homes, schools, and hospitals.

• Document client contacts and interaction in a variety of digital case management applications

• Consult with supervisory team members, and city attorneys regarding the safety, wellbeing, and permanency of children.

• Assess child safety and risk utilizing a variety of structured decision-making tools, interviews, and observations.

• Family time/visitation supervision, observation, coaching, and support.

• Well child direct face-to-face contact

• Home safety/environment checks

• Transportation to and from medical appointments, court appearances, scheduled appointments, visitations, etc. for child welfare clients.

• School transports

• Supervision of minor children during case planning meetings, court appearances, therapy appointments.

• Shopping for foster children in non-foster home settings

• Food Basket deliveries

This position is part of the Child Welfare Division. The selected candidate will be assigned to the Child & Family Well-Being Unit that provides support for case management services for families that have open Child Protective Services (CPS), or Foster Care and Ongoing CPS cases.