Family Service Counselor

Service Corporation International Fort Smith , AR 72916

Posted 2 months ago

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day

  • Obtains referrals from families served by the location

  • Networks and builds community and civic relationships

  • Explains and presents presentations to families served and referred families

  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner

  • Connects with families through listening, honest communication and genuine concern

  • Develops an understanding of each family's unique needs and offers solutions that provide value to them

  • Stays in touch with families to ensure satisfaction

  • Prepares for all appointments and performs all procedures with professionalism and attention to detail

  • Follows through on all customer problems and requests

  • Builds trust-based relationships to earn the right to ask for referrals

  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience

Experience

  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

Licenses

  • Current state/province issued driver's license with an acceptable driving record

  • Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

  • Must be able to pass the Company's internal presentation certification within thirty days of hire

  • Ability to work a number of evenings and or weekends every month

  • Ability to drive frequently

  • Ability to obtain and maintain an insurance license if required by state/province

  • Flexible hours but, at times must have the ability to work up to 12 hours in a day

  • Ability to treat others with empathy and respect

  • Knowledge of computers and some software

  • Customer service skills

  • Bilingual Spanish a plus

#SCI

Postal Code: 72901

Category (Portal Searching): Sales

Job Location: US-AR - Fort Smith

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Family Service Worker

State Of Arkansas

Posted 2 months ago

VIEW JOBS 7/22/2021 12:00:00 AM 2021-10-20T00:00 Position Number: 44071041 County: Carroll; Benton; Boone; Crawford; Franklin; Johnson; Logan; Madison; Scott; Sebastian; Washington; Yell Posting End Date: [[postingEndDate]] Anticipated Starting Salary: $36,155.00 DCFS * This position is considered for vacancies in the following counties: Carroll, Madison, Franklin, Yell, Logan, Sebastian, Johnson, Scott, Boone, Benton, Washington and Crawford* The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information Class Code: M051C Grade: GS06 FLSA Status: NON-EXEMPT Salary Range: $36,155.00 - $52,425.00 Summary The Family Service Worker is responsible for providing protective foster care and supportive services for abused or neglected children. This position is governed by state and federal laws and agency/institution policy. Functions Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved. Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases. Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities. Develops a case plan to establish goals, objectives, tasks and time frames for all parties involved in case. Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems. Recruits and trains families, conducts home studies and family assessments to determine appropriate child placements, and visits clients and/or foster parents on a regular basis to monitor progress toward case objectives. Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of the principles and practices of counseling, social work, and case management. Knowledge of the principles, techniques, and methods of investigating . Ability to evaluate family problems and develop a plan of action for improving relationships. Ability to interview and obtain information. Ability to prepare, present, and review oral and written technical and confidential information and reports. Minimum Qualifications The formal education equivalent of a bachelor's degree in social work, sociology, psychology, or a related field; plus successful completion of a six month training class within agency core training period. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market: Fort Smith State Of Arkansas Fort Smith AR

Family Service Counselor

Service Corporation International