Family Service Counselor

Service Corporation International Alcoa , TN 37701

Posted 2 months ago

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day

  • Obtains referrals from families served by the location

  • Networks and builds community and civic relationships

  • Explains and presents presentations to families served and referred families

  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner

  • Connects with families through listening, honest communication and genuine concern

  • Develops an understanding of each family's unique needs and offers solutions that provide value to them

  • Stays in touch with families to ensure satisfaction

  • Prepares for all appointments and performs all procedures with professionalism and attention to detail

  • Follows through on all customer problems and requests

  • Builds trust-based relationships to earn the right to ask for referrals

  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience

Experience

  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

Licenses

  • Current state/province issued driver's license with an acceptable driving record

  • Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

  • Must be able to pass the Company's internal presentation certification within thirty days of hire

  • Ability to work a number of evenings and or weekends every month

  • Ability to drive frequently

  • Ability to obtain and maintain an insurance license if required by state/province

  • Flexible hours but, at times must have the ability to work up to 12 hours in a day

  • Ability to treat others with empathy and respect

  • Knowledge of computers and some software

  • Customer service skills

Postal Code: 37701

Category (Portal Searching): Sales

Job Location: US-TN - Alcoa

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Residential Installation And Service Technician

Comcast

Posted 1 week ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices in order to provide an outstanding customer experience. Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship. Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience. Communicates, engages, and provides customer with education on products and services. Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship. Displays active listening skills, perceive emotional awareness in difficult situations, and empathize with customers to enhance an overall positive experience. Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet). Manipulates connectors, fasteners, wire and uses hand tools. Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity. Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts. Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.PandoLogic. Category:Installation & Maintenance, Keywords:Cable Television Technician, Location:Alcoa, TN-37701 Comcast Alcoa TN

Family Service Counselor

Service Corporation International