Family Service Counselor (Fsc)

Site Name: Holy Cross Cemetery & Mausoleum

Location: 4470 Hilltop Dr., San Diego, CA 92102

Reports To: Director of Finance and Administration

Employment Type: Full time

FLSA Status: Non-Exempt

Pay Rate: $23/hr. - $28/hr., based on education and experience.

The Only Catholic Diocesan Cemetery Serving San Diego County - An exciting opportunity exists for a Family Service Counselor. This position works collaboratively with all departments in the cemetery including accounting, groundskeepers and management.

Core Responsibilities:

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and care. The Family Service Counselor is required to make follow-up calls in a pro-active manner to provide assistance to families, secure additional sales and generate referrals.

Job Description

The following are key areas for which the Family Service Counselor will be responsible:

• Meets with client families on a pre-need/at-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.

• Follows through on all contracts, Memorial Orders, Customaer Concerns and Requests.

• Execute sales of property, commodities, and interment services to families at time of need.

• Establishes a professional relationship with client families to ensure that all needs are being met.

• Communicate with third party vendors to fabricate and create markers and nameplates.

• Represents the organization in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.

• Attends services for client families whenever possible to foster relationships and to ensure excellent service.

• Responsible for meeting sales goals.

• Effectively communicate with families via personal contact, telephone, and online.

• Generate add-on sales; property, commodities and/or service items when applicable.

• Develop a professional and respectful rapport with suppliers, memorial manufacturers, and vendors.

• Maintains and tracks activity levels in CRM System.

• Saturday hours required on a rotating basis.

Technical Competencies & Experience:

• Cemetery sales and customer service experience, preferred

• Minimum of 3 years' experience using a Cemetery Management Software system - experience working with Nexus preferred.

• Demonstrate the ability to work with technical systems

• Excellent written communication and verbal presentation skills

• A collaborative and consultative approach to working with others

• Proficiency in Microsoft Office computer applications

• Meticulous attention to detail with a can-do attitude and drive.

• Bilingual preferred (English / Spanish, Arabic or Vietnamese).

Physical Demands:

While performing the duties of this job the employee is regularly required to remain in an office at a computer workstation and access information from a computer and use a telephone. The employee is required to be mobile to, from, and within the office, as well as maneuver throughout the facility to attend meetings, briefings, and other work-related events. The employee must occasionally lift and/or move up to 15 pounds. Position also requires the ability to frequently walk safely over uneven terrain.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Holy Cross Catholic Cemetery & Mausoleum, as part of the Catholic Diocese of San Diego, is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, genetics, disability, age or veteran status.

How to Apply: Interested and qualified applications should Apply Here