Family Pathways Administrative Assistant

About the Role

As the Administrative Assistant for the Family Pathways Program, you will Shine Hope as you support the Family Pathways Director in managing and implementing all duties associated with the Family Pathways program, including, but not limited to, setting up and maintaining client records in Extended Reach, completing reports, and maintaining financial records and files. Serve as front of office for Pathways Staff by answering phones, responding to requests for information and greeting visitors and clients.

What you will do

As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

• Provide administrative support to the Family Pathways Director in all duties associated with the daily operation of program: maintain documentation; research and analyze data to produce monthly reports; perform bookkeeping tasks; transcribe meeting notes; and serve as receptionist to answer the Family Pathways program phone using a multi-line phone system and initiate follow-up as appropriate. Take and relay messages with exceptional accuracy. Answer general questions about program services as required; direct calls to appropriate personnel.

• Coordinate communication with internal and external constituents including telephone calls, faxes, electronic mail and written correspondence. Maintain ongoing professional, positive and appropriate communication with internal and external constituents through a variety of methods.

• Greet all visitors, guests, clients and staff pleasantly and appropriately. Identify business needs of visitors, guests, and clients and notify appropriate staff.

• Timely and accurately maintain electronic and paper record retention systems in accordance with established guidelines.

• Timely and accurately set up and track rental copayments from Family Pathways program participants.

• Accurately maintain census records and statistical program information in accordance with established guidelines.

• Timely and accurately complete check requests for client assistance and other needs as requested by Family Pathways Director.

• Participate as a member of the Family Pathways team to meet the physical, emotional, social and spiritual needs of program participants.

• Assist with crisis intervention as required.

• Assist with monitoring the on-going physical condition of the buildings, furnishings, and grounds. Identify problem areas; resolve potential safety hazards and maintenance concerns. Immediately report situations that have a possibility of causing accidents or injuries to residents or others. Maintain assigned work area in a clean and orderly manner. Report needed repairs to immediate supervisor.

As a 5 STARS team member, you'll bring to the team:

To be successful in this role and a great addition to our team we need you to come with the following:

• High School Diploma (or G.E.D.) required.

• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner

• Shining hope in others. (Your friendly attitude and willingness to learn is more important than a year's experience!)

Preferred Qualifications

In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

• Associates Degree preferred.

• Minimum 3 years prior related experience performing clerical or administrative functions preferred.

• Recent computer training or computer experience preferred.

• A commitment to your own professional growth and development to enhance program services.

• A willingness and desire to build and maintain excellent working relationships with your co-workers, volunteers, and the community that we rely on to support our programs.

Our 5 STARS Perks:

• Medical and Dental benefits for associates and their eligible dependents.

• Payactiv, early access paid wages

• Life insurance.

• Short-Term and Long-Term Disability benefits.

• Paid Time Off and Holidays.

• Paid Parental Leave.

• Retirement Savings Plan.

• The 5 STARS Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

Benefits eligibility is based on number of hours worked each week.

EEO

The same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.