Family Partner

Advocates Framingham , MA 01702

Posted 2 months ago


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

The Family Partner is responsible for the establishment and maintenance of relationships between treaters and family members of persons served by Advocates. When these relationships are aligned, people in the services of Advocates are in the best conceivable circumstances to acquire and generalize skills necessary to their long term success. This position operates as a bridge between families seeking knowledge of and input into their loved ones' lives and the work of those striving to make those lives truly worthy of pursuit.

Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED


  • Actively offer communication between Advocates and family members with the stated intention of weaving both sets of knowledge together in order to better operate as a team.

  • Use personal experiences with the purpose and intention to build connections with the person served and family members.

  • Ally with family members to avoid tension between treatment goals of the agency and familial/cultural preferences.

  • Educate family members on policies and procedures generated by the state, Advocates, specific treatment modalities and other matters requiring explanation.

  • Negotiate between family members and treaters when clinical and/or safety concerns supersede family preferences.

  • Respond in an empathic and organized fashion to family complaints, concerns and frustrations.

  • Maintain productive internal and external communication with staff, management and family members.

  • Maintain professional, pleasant, approachable and helpful demeanor at all times

  • Support the person and family in building networks outside of the service system.


  • High School Diploma or equivalent and personal experience as a family member to a person who has received support from the behavioral health system.

  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations

  • Ability to communicate effectively verbally and in writing.

  • Ability to read and write English and communicate effectively in the primary language of the program to which he/she is assigned

  • Strong computer knowledge

  • Proven ability to use good judgment.

Advocates is an EOE/D/F/M/V.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening. We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

Keyword: ACCS

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Family Partner