Family Development Program Coordinator

POSITION ANNOUNCEMENT

Position Title:

family development program coordinator

Department:

family development

Open Date:

july 1, 2024

Reports to:

family development program manager

Close Date:

july 15, 2024

Work Location:

5050 sw griffith drive, Beaverton, or

Hiring Range:*

$22.86-$25.15

FLSA Status:

non-exempt

Position Status:

regular full time (RFT)

Benefit Status:

eligible for benefits

Work Hours Per Week:

40

Number of Positions:

1

Months Active:

all

Positions Supervised:

0

Notice, this position requires you to be bilingual in English and Spanish, both verbal and written.

• Note:

For applicants with extensive qualifications and/or years of experience, hiring range may be exceeded with approval. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established midpoint of the pay range for the position.

Community Action Organization reserves the right to modify, interpret or apply this job description as needed. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties (including essential duties), and skills to be performed by the employee occupying this position. This job description is not a contract implied or otherwise and the employment relationship remains at-will. The aforementioned requirements may be subject to change to reasonably accommodate qualified persons with disabilities. All positions are contingent upon funding and successful passing of all required background checks, required registry checks, and physical screenings if required.

All staff in positions which regularly require driving either company or personal vehicles while performing work on behalf of Community Action are required to provide Human Resources proof of a valid driver's license for a motor vehicle record check both at hire and annually thereafter. Human Resources will conduct a motor-vehicle record. These records will be held as confidential records in Human Resources. All accidents will be reported to Human Resources within 48 hours.

Benefits: All regular full-time (RFT) status positions of 20 hours per week or more year round or part year of .50 FTE or higher are eligible for our outstanding benefits package including:

• Individual Medical with premium covered at 90%

• Free Dental insurance for the employee

• Employer matched retirement dollar for dollar for the first 3%

• Generous paid sick and vacation time

• 13 paid 0bserved holidays

• Free life and long term disability insurance

• Medex travel assistance

• Employee Assistance Program

• Rich and diverse mission-based working environment

• Possible student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program

• Staff meeting program criteria for use of a second language in their position may apply for and if approved qualify for a bilingual pay benefit of $100 per month

Position Summary:

In support of the Agency's mission, this position is responsible for providing administrative and program management support for the Family Development department while maintaining a high level of confidentiality. The position plays a key role in supporting the day-to-day operations of the Family Development Dept. The position is the point of contact for program admin functions including onboarding, ensuring policies and procedures are accessible and up to date, maintaining department information systems, and assisting internal partners as needed. This position also promotes and supports community-based programs by building relationships with community partners and supporting internal and external communications.

This position is responsible for daily operations of the Individual Development Account (IDA) matched savings program and oversees the Community Action Financial Education program including outreach to the community.

This position supports department efforts in data management, collection and organization, works with department staff to ensure that data entry is accurate and complete. Supports program workflows by training staff in proper data entry process, identifying common errors, and correcting errors.

This position requires excellent time management skills in order to complete multiple tasks, project and program requirements and must demonstrate and model effective collaboration and communication skills.

Essential Functions and Responsibilities:

• Provide daily administrative support to assigned program/office function managers, supervisors and staff.

• Provide prompt, accurate and effective administrative support including, but not limited to, composing and sending written and electronic correspondence in an accurate and timely manner, routing telephone calls and visitors, performing word processing functions, creating graphs and presentations, and providing language translation when applicable.

• Keep current on and act as a resource to program supervisors and staff members on Agency related information technology system

• Perform data entry and information management in a variety of Prepare and analyze reports and prepare documents summarizing the reports.

• Organize and prioritize Individual Development Account (IDA) matched savings program recruitment, determine eligibility, conduct intakes, maintain files, and communicate with participants regularly.

• Develop individual participant savings plans; ensures compliance, tracks progress of participants and expenditures related to purchase of assets; respond to client needs.

• Coordinate with funder as primary contact; prepare and analyze

• Training of all Family Development staff on data entry and data Monitor data quality for all Family Development programs; prepare and analyze monthly and quarterly reports.

• Organize Financial Education classes; enroll participants, coordinate with instructors and interpreters.

• Facilitate monthly Financial Education classes on Zoom, monitor class flow, guide participants' questions and answers, troubleshoot technical issues.

• Oversee program's outreach efforts and participate in Community Action's Outreach Workgroup.

• Maintain related program files and in-process work files of supervisors/managers, including coordination of current and historical filing needs.

• Establish and maintain workflow systems, keeping procedures current and effective, and maintaining accurate schedules in a manner which is aligned with the program business needs.

• Maintain program information on agency website ensuring accurate and timely updates.

• Anticipate workload needs and effectively plan time and resources necessary to execute tasks on time.

• Responsible for ensuring that orders and distribution of office supplies and client supplies are completed and maintained for the program. Maintain office equipment as assigned.

• Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.

• Strictly adhere to agency code of ethics and standards of workplace behavior.

• Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

• Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

• High School diploma or equivalent and a minimum of three years of program operations or administrative support experience providing complex support to projects and/or upper management personnel in a non- profit or non-manufacturing environment or an equivalent combination of education and experience.

• Bilingual English/Spanish written and verbal.

• Able to translate written materials from English to Spanish.

• Proven skills in working effectively with low-income and diverse populations.

• Proven skills in working both collaboratively as part of a team and independently with little supervision.

• Ability to work independently and produce quality work under tight deadlines.

• Experience coordinating with other professionals and social service agencies.

• Strong organizational skills and skills in managing multiple tasks of competing priority.

• Advanced level of proficiency in technology tools such as Microsoft Office applications, databases, spreadsheets (including formulas and tables), charting, etc.

• Excellent verbal and written communication skills.

Preferred:

• Bachelor's Degree or higher.

• Experience with and/or knowledge of social service systems or non-profit organizations.

• Experience with basic accounting and/or bookkeeping procedures.

Required Licensing or Other Special Certifications:

• N/A

Required Physical Demands of Essential Functions and Responsibilities:

• Most work is conducted in an office environment with moderate to extensive phone use.

• Extensive use of computer and keyboarding.

• In normal work day, may stand/walk 2 hrs/day; may sit 6 hrs/day; may drive 2 hrs/week; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation 3 hrs/day; may use hands at or above shoulder level for 1 hrs/day.

• In normal workday, may bend, squat, and/or climb occassionaly.

• Work is light in nature, lifting a maximum of 30 lbs.

• Frequent lifting and/or carrying of objects weighing up to 20 lbs.

• May require walking or standing to a significant degree or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: www.caowash.org or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro

• 1001 SW Baseline St, Hillsboro OR 97123

Beaverton

• 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.400.3691. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.