Family Coach (Human Services Case Manager) Bilingual Preferred/Not Required

Initial Posting Date:

04/15/2024

Application Deadline:

04/29/2024

Agency:

Department of Human Services

Salary Range:

$4,138 - $5,747

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager) Bilingual Preferred/Not Required

Job Description:

We want you to join our Southeast Branch Engagement Team and assist Portland families as our newest Family Coach. We are seeking a Family Coach to join our Portland Self Sufficiency Office.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you interested in becoming part of a dedicated and highly functioning Family Engagement team? Do you have a passion for serving Oregon's most vulnerable families? Are you a dedicated and hard-working individual who also values teamwork? If this sounds like you, then you could be the newest addition to our Family Engagement team, and we sincerely hope that you consider joining us.

Bilingual Preferred - English/Spanish

While this position does not require bilingual language skills, there is a need in the communities that we serve, and preference will be given to those with English & Spanish bilingual language skills.

As a Family Coach, you will work closely with Oregon families and work is based in the SE Malden Street Portland office and in the local community. This position is not remote.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

• Experience initiating and maintaining relationships.

• Experience working with individuals that find it challenging to express themselves verbally.

• Experience facilitating and supporting families with case management tools and resources.

• Experience organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadlines. Experience with direct client service and engagement in dynamic environments.

• Knowledge of ODHS programs and community resources, including those supports for drug & alcohol issues, and those serving the needs of diverse populations.

• Experience with case management and assessing customers' strengths & service needs. Capacity to communicate, establish boundaries and set realistic goals/milestones.

• Experience coordinating, communicating, and putting into action, among multiple parties and integrated services as part of a developing case plan.

• Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.

• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.

• Experience creating and maintaining written documentation of activities concerning individual client cases.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the 'How to Apply' section for any other requirements.

Your duties at a glance

As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

A Family Coach conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.

Working conditions

• Position is fast paced at times.

• High volume of individual and family contact.

• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

• You will have contact with a range of people including some who may be experiencing emotional and financial stress.

• Employee's work is conducted in offices, participant's homes, and other community sites.

• Hours of work may vary from day to day and may include evenings and weekends.

• Overtime must be pre-approved.

• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

• This is not a remote position.

How to apply

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

• Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.

• Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.

• If you are not a current State of Oregon employee: view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements:

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Bonnie Nyssen via email bonnie.nyssen@odhs.oregon.gov. Please be sure to include the job requisition number.