Family Coach - Dearborn

Position Title: Family Coach Status: Exempt, FT Grade: 4 SALARY: $47K-$50,055K/yr

Dept: Safety & Wellness Program: FamilyWorks

Reports To: Site Manager Supervises: Interns & Volunteers

Summary: As key member of a multi-disciplined FamilyWorks team, the Family Coach is responsible for engaging and increasing CHA residents self-efficacy and ability to effect positive behavior change. Employing strength-based & trauma-informed tools and resources, Family Coaches motivate and problem-solve with individuals and their families to identify, understand and develop actionable strategies that address and resolve barriers and stressors.

Collaborates With: Collaborations and work relationships exist with: YWCA leadership and staff, CHA FamilyWorks staff, Volunteers/Interns, CHA Leasing Office staff, CHA Local Advisory Council members, and other partners.

Essential Responsibilities:

Program Operations (75%): Establish and maintain friendly, compassionate, professional working relationships with individuals receiving services, community members, coworkers, and support team in a manner that reflects the agencys values, core principles and culture. Collaborate with FamilyWorks Team to create an engaging environment that keeps families engaged and wanting to be involved, ensuring all interactions lead to valued experiences and family outcomes.

Utilize information gathered from assessments, motivational interviews, service partners and other sources to determine the families strengths, aspirations, priorities, challenges, and needs to develop skills in independent problem-solving and functioning through measurable goals and support. Facilitate individual, family and group coaching by encouraging sharing, discussion, and learning from one another with particular emphasis on safety and building self-efficacy.

Facilitate the completion, semi-annual review, and periodic reviews as needed, of family driven Family Action Plans in compliance with the FamilyWorks Model, adjusting strategies and expectations as needed. Provide coaching updates to FamilyWorks Site Manager and multidisciplinary team members in a timely manner to monitor program performance.

Assist with events, initiatives, and community activities geared towards enhancing and promoting community involvement, enjoyment, and ownership. Develop and implement engaging workshops and training that optimize skill and knowledge attainment of residents.

Provide crisis intervention and support to individuals and families experiencing crisis that may impair their capacity to function and make informed decisions. Provide coaching support by way of linkages to resources, advocacy, follow-up, and follow through on service-related issues.

Assure the implementation and monitoring of services by documenting visits, contacts, interactions, outreach, and outcomes. Maintaining accurate and thorough documentation of contacts in accordance with program procedures and guidelines. Knowledge of prescribed goals/metrics/targets and Key Performance Indicators and executing FamilyWorks processes and practices to accomplish prescribed goals.

Outreach and Collaborations (10%): Develop positive relationships with key stakeholders, including CHA leadership and staff, CHA residents, Local Advisory Councils, CHA leasing office staff, and other community partners, allies and champions to cultivate and activate strong partnerships that support strong programming/services and innovation. Attends internal and external meetings for the purpose of developing a YWCA presence in the community.

Perform designated public speaking engagements and media relations. Serves as a knowledgeable resource for information about FamilyWorks Program and achievements and barriers experienced by CHA residents. Subject matter expert in the availability of resources and information to support community members.

Data Management & Reporting (5%): Maintain a high level of organization for file maintenance, daily, weekly, and monthly recordkeeping, and completing all work within established timelines. Responsible for entering program information into prescribed databases according to schedule. Assist with FamilyWorks intake process. Assist in the maintenance of confidential client files. Conduct file reviews and case reviews. Provide program reports based on funding requirements and assist in the development of related documentation to use for program evaluations. (15%)

Professional Development (5%): Complete six hours per year of continuing education in providing family-centered and trauma-informed services. Complete other continuing education and training as set by YWCA or other agencies/funders.

Growth and Innovation (5%): Collaborates with diverse internal and external stakeholders to design, pilot, and evaluate innovative programs and activities. Actively contribute to the continuous improvement of FamilyWorks services, systems, and resources with a particular focus on family-centered practice. Understand and interpret YWCA business strategy, service model, organizational priorities, and design, to implement innovative solutions that align with clients and other end users expectations and experiences.

Non-Essential Responsibilities: Assist with general office functions including distribution of materials/reports, mail preparation and distribution, front office operations, assembling/distributing resource material, assisting with supplies and equipment, etc.

Participate in meeting coordination. Actively support community initiatives, activities, events, and gatherings. Work with volunteers as assigned.

Other Duties as Assigned: Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task, or other assignments.

Qualifications: Effective oral and written skills combined with good collaborative skills are necessary to work with both the FamilyWorks team and clients.

The position requires the ability to follow and comprehend program instructions and materials and to write effective case notes and correspondence. Intermediate level skills in MS Office and Outlook are required. Proven creative abilities, strong organizational and time management skills are required. The position requires the ability to travel within the city and its suburban areas.

Effective problem-solving abilities are required for analysis and summarization of information. Personal characteristics include inter-personal skills based on excellent listening skills, and the ability to collaborate, build, and maintain relationships. The role requires respect for diversity.

Professional Training Required: N/A

Education Required: A Bachelors degree or progress towards completion of a degree is required, or at least three years of proven work experience in a mental health, human service, or educational setting.

Certification(s) Required: None required upon entry to the position.

Work Environment: The position works in an office environment, community, and residents homes.

While performing the duties of this job, the Family Coach is regularly required to sit for long periods of time, operate a computer, complete paperwork, and move about the office environment, community, and home. It may be necessary to attend meetings/trainings off the premises of the assigned work site. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. The Family Coach works in a group setting with other FamilyWorks and other YWCA staff in a shared office. The employee often interacts with members of the general public.

While performing the duties of this job, the employee is frequently required to walk, stand, sit, reach with hands and arms, talk and hear. The employee must occasionally lift and/or move up to 20 pounds. The position requires some evenings and weekends. Reasonable accommodations may be made for an employee to meet the essential responsibilities of the position.

Work Schedule: Monday Friday, 8:30am 4:30pm or 9:00am 5:00pm.

This position will require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.