Family Advocate Supervisor, Grave Shift

Who We Are 

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) ​. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary 

The Road Home seeks a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We, at The Road Home, believe that the people we serve deserve our best every day. The Family Advocate Supervisor will provide leadership and support to front-line shelter staff. They will provide high-quality services to individuals seeking shelter at The Road Home. This position will work as part of a cohesive team of Family Advocate Supervisors to ensure a safe, supportive, trauma-informed environment 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location

Midvale Family Resource Center

Reports to

Housing Advocate Manager

Position Status

Full-Time

Shift

Grave Shift (11:30 pm – 8:00 am), 40 hrs

Salary Range

$20.04/hr, Grade 7

FLSA Status

Non-Exempt

EEO Class

First/Mid Level Officials and Managers

Job Duties

• Provide direct supervision, guidance and support to 24/7 front-line staff. 

• Work with other shelter Supervisors and the Housing Advocate Manager to provide trauma-informed services to guests in shelter. 

• Assist in maintaining a clean and safe facility for both guests and staff. Identify and communicate building and staff needs to the Director.  

• Identify and share resources provided in the community that may best serve our guest’s needs. 

• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests.  

• Provide staff support and management and serve as an advocate for individuals experiencing homelessness.  

• Ensure that reporting related to safety is completed accurately.  

• Collaborate closely with other shelter supervisors and the Director to ensure that all necessary information about guests is clearly communicated to multiple agency departments and community partners.  

• Run daily shift change meetings with staff. Attend weekly meetings with other shelter Supervisors and the Housing Advocate Manager. Attend other meetings as needed.  

• Hire, train, and manage department staff. Ensure that they provide high-quality, trauma-informed services.  

• Manage weekly staff schedule. Ensure each shift is adequately staffed to meet shelter licensing requirements. If fewer than the minimum required number of staff are in the facility, the Supervisor should be ready to help cover a shift.  

• Review and approve staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner.  

Promoting Best Practice 

• Demonstrates awareness and desire to understand diverse populations 
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. 
• Willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home. 
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Must pass a pre-employment background check and drug screen. 

Requirements

Education and Experience

• High School diploma or GED required.
• At least one year of direct supervisory experience preferred.
• Bachelor’s Degree from an accredited college of university preferred.
• Previous experience working with diverse populations required.

Required Skills and Abilities

• Strong interpersonal skills and ability to work with diverse populations. 

• Excellent writing and documentation skills. 

• Willing to be a proactive member of a team. 

• Ability to work from a Trauma-Informed Care framework.  

• Familiarity with the Housing First philosophy.  

• Ability to work with community partners. 

• Self-starter and self-directed. 

• Ability to accept direction from Supervisor. 

• Excellent organizational skills and strong computer skills. 

• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  

Physical and Equipment Requirements

• Must be able to stand, sit and walk for at least an hour at a time.
• Must be able to lift at least 25 pounds.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. 

Come be part of the solution. 

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) 

• Health Care Plan (Medical, Dental & Vision) 
• HSA, FSA, HRA (We reimburse part of your deductible!) 
• Retirement Plan (403B with TRH contribution and match) 
• FREE Life Insurance for employees 
• Paid Time Off (Vacation, Sick & 12 Public Holidays) 
• One Floating Holiday Per Year 
• Free Short Term & Long Term Disability 
• Employee Assistance Program 
• Free Training & Development 
• Tuition Assistance for a wide variety of classes!