Family Advocate

Elwyn Philadelphia , PA 19107

Posted 3 days ago

POSTION SUMMARY: The Family Advocate acts as a liaison between Elwyn, Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS) and families. This person will have or had a child / children with behavioral health care needs / diagnoses living in their home. The Family Advocate is to be an added support to the families that may need extra support, understanding of community resources or help with navigating the behavioral health care system.


  • Assist parents/caregivers and families who have children with behavioral health care diagnoses.

  • Assist with navigating the behavioral health system, understanding services and connecting to community resources

  • Act as a parent educator/coach and support new families entering the behavioral health system using their own personal understanding and experience

  • Develop and maintain a resource library of current, helpful supports to children and families specific to Philadelphia North and Northwest areas. Share these resources with families and make linkages where appropriate

  • Contact families via telephone; answer questions, assist with inquiries and document information appropriately to ensure timely follow-up; make home and community visit when necessary, and document all contacts

  • Represent Elwyn and the Children's Mobile Crisis Service at community events; attend monthly meetings, trainings and other group meeting

  • Promote parent participation throughout the IEP process, explain the importance of parental involvement, carryover activities, inclusion, and least restrictive environment

  • Visit local community centers school and churches to educate the community about the service ; attend resources events to gather information helpful to the families serviced at Elwyn

  • Assist in building and maintaining working relationships with families, providers and community advocates

  • Attend psychiatric and psychological evaluations, interagency team and school meetings at the request of the family

  • Attend all required trainings

  • Perform cardiopulmonary resuscitation (CPR), and crisis intervention techniques using agency-trained protocols

  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Children's Mobile Crisis Team Clinical Supervisor


CONTACTS: Elwyn personnel, parents, guardians, advocates, community behavior health workers, Philadelphia School District personnel, ID agencies, community agencies.


  • High School diploma or equivalent

  • Experience with a child with behavioral health care needs living in their home

  • Direct knowledge of Philadelphia community resources

  • Ability to work in team environment and handle conflict in a calm, professional manner

  • Demonstrated ability to work effectively as part of a team

  • Must be able to perform CPR and crisis intervention techniques using agency-trained protocols

  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

  • Demonstrated basic experience with Microsoft Office applications, including Word and Outlook

  • Must have current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving record

  • Fluency in a second language a plus

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law. *ca *mon PADSD1

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Family Advocate