Family Advocacy Program Support Service Assistant

Must be local to one of the following locations:

• Ft. Wainwright, AK
• Schofield Barracks/Ft. Shafter, HI

Job Title: Family Advocacy Program (FAP) Support Service Assistant (FSSA)

Summary

• This is a contingent Opportunity and would begin work upon the contract award.

Zeiders Enterprises, Inc. is seeking candidates for a FAP Support Service Assistant (FSSA) to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities

• Assist the FAPM with the coordination and implementation of FAP efforts to include FAP Trainings, PSB-CY, IDC-CCSM, Victim Advocacy, New Parent Support and Taskers

• Coordinate schedules, provide logistical support, perform administrative functions, and maintain calendars, training certificates, assist with completing minutes for Multi-Disciplinary Team (MDT) and IDC-CCSM- Family Advocacy System of Record (FASOR)

• Assist with FAPM with establishing SOPs, Memorandum of Understanding (MOUs) and Memorandum of Agreements (MOAs)

• Maintain FAP Annual/Monthly Trainings Roster and assist with maintaining certification files/check list and prepare for certification review

Required Education and/or Experience Qualifications

• Bachelor's degree in a social science area

• Minimum of 3 years of professional experience working with family violence/advocacy support services

• Minimum of 3 years of administrative assistance experience

• Proficiency in MS Office Suite and business automation equipment

• Interpersonal, oral communication and written communication skills

• Ability to travel 5% of the time

• US Citizen

• Must pass a pre-employment background check

Preferred Qualifications

• Understanding of military culture and lifestyle
• 2 years' experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving

• Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment

• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $56,000- $80,400

PLEASE NOTE: This is a Service Contract Act (SCA) covered position and the range represented on this posting is a national range. The pay rate and health and welfare allowance are specified in the applicable wage determination which includes prevailing wage based on position and location.