Fall 2024 - College Program - Dollywood Theme Park - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking College Program Participants for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right College Program Participant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position is responsible for learning key areas of the Team. They will gain a knowledge of daily theme park operation. In addition, they will have the opportunity to network and connect with property leaders and attend occasional roundtable discussions. All done in a manner consistent with the values and mission of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Perform front-line duties as listed in the job descriptions (reference for details) including, but not limited to: Ticketing Host, Attractions Host, Transportation/Parking Host, etc.

• Verbally communicate and enforce safety policies, procedures, and all Operational rules.

• Visually observe Guests' actions and attraction operations to ensure safe Guest Experience.

• Follow all Safety Standards to include reporting any violation of standards

• Learn performance review procedures.

• Assist with creating and implementing improvements in safety, guest excellence, profit contribution and job satisfaction.

• Assist with Operations team projects including surveys, appreciation events, team outings and company parties.

• Occasionally participate in Safety, Management, and Team Lead meetings.

• Assist Operations Management team with various tasks.

• Maintain Guest excellence and employee excellence/expectations in accordance with Dollywood company policies and procedures.

• Management reserves the right to change and/or add to these duties at any time

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

• Must be self-motivated and disciplined.

• Must be able to prioritize and complete work assignments on a timely basis.

• Must maintain strict confidentiality and judgment regarding privileged information.

• Must be committed to continuous improvement.

• Must have professional appearance with good personal hygiene.

• Must promote and support a "team" work environment by cooperating and helping co-workers.

• Must be productive in a fast-paced, dynamic environment.

• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

• Must show appreciation of others.

• Able to get along with other employees to work out problems and resolve conflicts.

• Able to comprehend instructions and retain information.

• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

• Able to be flexible to handle frequent changes in priorities.

• Able to add, subtract, multiply and divide with accuracy.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate various temperatures while working outdoors.

• Able to operate/drive a company vehicle with valid TN driver's license and insurance.

• Able to meet the physical demands of the job.

• Able to lift up to 50 pounds, with assistance.

• Able to work outdoors.

• Reading, writing and math skills necessary to:

• Take messages, professionally communicate in writing.

• Contribute to written team communications.

• Add, subtract, multiply, divide, calculate make change and operate a register.

• Analyze statistical information.

Education and Experience Required

• Must be 18 years of age or older.

• Must be enrolled in an accredited college degree program in a related field.

• Must have basic computer skills with proficient working knowledge of common office software such as Microsoft Word, Excel, and Power Point.

• Able to type at least 35 wpm.

• Must successfully complete a pre-employment background check and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.