Facs System Programmer / IT Business Analyst

Sherloq Solutions Traverse City , MI 49685

Posted 5 months ago


We are seeking an FACS System Programmer with experience in the the Ontario System's collection software with complimentary IT and Business Analyst skills. The FACS Programmer / IT Business Analyst will work with the team to develop new client interfaces as well as maintain and improve existing interfaces.


  • Work directly with clients and internal team members to design and implement projects.

  • Programming of inbound and outbound files to adhere to specific file layouts provided by clients

  • Implement process improvements to existing programs to minimize the risk of future issues and maximize operational efficiencies

  • Maintain documentation of existing and new interfaces

  • Meet with executive and management team to define requirements for system & projects and identify, resolve, and prevent business system issues

  • Review system processes to confirm adhering to industry compliance requirements

  • Troubleshoot issues with newly designed and existing interfaces


  • At least 5 years' experience working with Ontario System's FACS product

  • Strong project management, analytical, and problem-solving skills

  • Ability to meet project deadlines on time

  • Ability to collect, organize, analyze, and distribute large amounts of information with high attention to detail and accuracy

  • Able to work well both with a team and independently

  • Excellent interpersonal and communication skills

  • Ability to communicate at all levels of the organization from front line representatives to executives and to clients

  • Must have the ability to prioritize workload, handle multiple projects and be able to work with operations to streamline processes to optimize efficiency, compliance and the consumer experience

  • Advanced knowledge of debt collections regulatory compliance requirements, including state and federal consumer protection and debt collection licensing rules, regulations, and laws.

  • Intermediate knowledge of call center/debt collection technology solutions including collection software and dialers

  • Candidate should have strong knowledge of the following: FACS Enable, FACS Report Writer, FACS Event Tactics, FACS Logic blocks, FACS Debtor cash, Microsoft Office Excel

  • Additional skills that are ideal but not required: FACS SQL, FACS GC Dialer, FACS Web, Crystal Reports, Microsoft SQL Server, Microsoft SQL Server Intelligence Studio (SSIS), Microsoft SQL Server Reporting Services (SSRS), Intersystems Cache Database


  • Tampa, FL or Traverse City, MI. Will consider working remotely for highly qualified candidates

Education and Experience

  • Undergraduate degree in Computer Science, Information Systems, Operations / Business Management or related discipline
  • 3+ years' of experience in the debt collection, call center, or healthcare/financial services industry
  • 3+ years' of experience working as a FACS programmer/analyst

Must pass a drug test and a pre-employment background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, or national origin.

Paste the following link into your web browser to view the Office of Federal Contract Compliance Program's EEO is the Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EOE AA /Minorities/Females/Vet/Disability

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Facs System Programmer / IT Business Analyst

Sherloq Solutions