We are seeking an FACS System Programmer with experience in the the Ontario System's collection software with complimentary IT and Business Analyst skills. The FACS Programmer / IT Business Analyst will work with the team to develop new client interfaces as well as maintain and improve existing interfaces.
Work directly with clients and internal team members to design and implement projects.
Programming of inbound and outbound files to adhere to specific file layouts provided by clients
Implement process improvements to existing programs to minimize the risk of future issues and maximize operational efficiencies
Maintain documentation of existing and new interfaces
Meet with executive and management team to define requirements for system & projects and identify, resolve, and prevent business system issues
Review system processes to confirm adhering to industry compliance requirements
Troubleshoot issues with newly designed and existing interfaces
At least 5 years' experience working with Ontario System's FACS product
Strong project management, analytical, and problem-solving skills
Ability to meet project deadlines on time
Ability to collect, organize, analyze, and distribute large amounts of information with high attention to detail and accuracy
Able to work well both with a team and independently
Excellent interpersonal and communication skills
Ability to communicate at all levels of the organization from front line representatives to executives and to clients
Must have the ability to prioritize workload, handle multiple projects and be able to work with operations to streamline processes to optimize efficiency, compliance and the consumer experience
Advanced knowledge of debt collections regulatory compliance requirements, including state and federal consumer protection and debt collection licensing rules, regulations, and laws.
Intermediate knowledge of call center/debt collection technology solutions including collection software and dialers
Candidate should have strong knowledge of the following: FACS Enable, FACS Report Writer, FACS Event Tactics, FACS Logic blocks, FACS Debtor cash, Microsoft Office Excel
Additional skills that are ideal but not required: FACS SQL, FACS GC Dialer, FACS Web, Crystal Reports, Microsoft SQL Server, Microsoft SQL Server Intelligence Studio (SSIS), Microsoft SQL Server Reporting Services (SSRS), Intersystems Cache Database
Education and Experience
Must pass a drug test and a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, or national origin.
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