Job Description Summary
Under the supervision of the Facilities Manager, the Facilities Specialist will manage and troubleshoot everything related to building repairs and aesthetic issues that arise in the client retail stores. The Facilities Specialist is charged with ensuring that vendors and projects are managed appropriately, meeting budget and timelines, while escalating any issues to management for continuous improvement. This is a highly cross functional role working closes with onsite building property managers, store planning, and Finance & Accounting. This person will also be expected to support the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well maintained building. Places an emphasis on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
engineering, site services, and general maintenance are implemented and carried out in a manner
consistent with C&W policies and client directives. Ensure all contracts are reviewed on a regular basis
and are bid out as required and confirm invoices match contract pricing
appearance of the properties
Continuously monitor and update helpdesk with vendor/landlord changes
Manage all aspects of contractor/vendor performance
Build and maintain partnership with vendor base
Monitor and manage vendor performance through established
measurements and reporting criteria.
Vendor Access to stores
Verify project completion through punch list confirmation
Verify invoiced accuracy
Provide helpdesk with warranty vendors
Monitor work orders for accurate warranty information
Communicate warranty vendor concerns with RDC group and Facilities team
Perform site inspections on a determined frequency
Supervise all maintenance programs relating to the interior and exterior conditions and
appearance of the properties
Manage Handyman Program
Responsible for all work orders until completion through invoicing
Date created or last reviewed: September 2017 Page 2 of 3
Active management of scheduled maintenance programs
Maintain open communication with the Jacobs helpdesk on work order information
Provide updates of any vendor changes.
Provide PM schedule changes
Assist in Store Set-ups and Closures as needed
Assess retail location in person for any issues or concern.
Review completed vendor work and address deficiencies.
Discuss any concerns Store or Retail Senior FM or Retail FM Director may have.
Scheduled reporting to Consumer Ops Leaders.
Under the direction of the Facility Manager, respond promptly to requests for building maintenance,
repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract
programs to address and resolve needs and problems
accurately and on time.
facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and
cost reduction initiatives
current assessment of facility management objectives
building/facility contracts and all requirements contained therein
claims as required
1.Communication Proficiency (oral and written)
management experience required
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Managers Association (BOMA) industry certifications recommended; other Engineering, Business or
technical training or certifications a plus
Date created or last reviewed: September 2017 Page 3 of 3
Ability to read and understand construction specifications and blueprints
Proficient in understanding management agreements and contract language
Skilled in Building Management Systems maintenance and monitoring
Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel,
Strong discipline of financial management including financial tracking, budgeting and forecasting
Knowledge of Financial Systems (Yardi a plus)
This job operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside
between properties in varying weather conditions.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and
exchange accurate information; operate a computer and other office productivity machinery; move about the
workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield Inc