Facility Solutions Manager - Suffolk County, NY

Description

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY.

As a City Wide Facilities Solutions Manager, you will:

• Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
• Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
• Implement company policies and procedures associated with client service levels.

• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to organize, schedule, perform and document client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

City Wide is a privately held company that emphasize a dedication to serving others with unparalleled excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support and fun.

Requirements

• Track record of emphasizing and delivering excellent customer service and building strong client relationships
• Solves problems proactively
• Desire to learn and grow professionally
• Works independently
• Prior service industry experience
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & National Holidays)
• 401k Plan
• Vehicle Allowance
• Phone Allowance
• Performance based commission structure