Facility Manager

Join JLL's exciting facilities management team in Chicago JLL and its strategically engaged vendor partners, Eco-Alpha, Milhouse Engineering, MZI Group, and RJB Properties partner to provide best-in-class facilities management services throughout Chicago Public Schools. Together our goal is to deliver facility management in support of CPS's mission to provide a high-quality public education for every child, in every neighborhood, that prepares each for success in college, career, and civic life.

The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor's and Operating Engineers. This role will coordinate and manage service delivery to ensure key stakeholder satisfaction at assigned facilities. JOB RESPONSIBILITIES Support the Regional Program Manager in the implementation of facility management services for assigned facilities Primary relationship manager for Principals, Network Chiefs, and CPS facilities management team member, responsible for monitoring and improving key stakeholder satisfaction for assigned facilities Collaborates with CPS facilities department to manage the budget/funding priorities Collaborates with Chief Engineers and Zone Chief Engineers to ensure the delivery of maintenance, repairs, and other facility operations services for assigned facilities Collaborates with CPS facilities department to manage the budget/funding priorities Develop and implement innovative programs, processes and procedures that improve efficiency, reduce operating costs and/or increase productivity for assigned facilities Manages performance against established SLAs/KPIs/Metrics Conduct and report on special inspections conducted as part of the Quality Management System (QMS) Manage by fact using available data to support decision making and issue resolution to ensure high quality facility management services at assigned facilities Oversee facilities support team to ensure the quality of facility management services for assigned facilities including the daily delivery of third-party service contracts Ensure all equipment and work orders are documented in the CMMS and facility conditions are properly documented and monitored as part of the facility assessment program and QMS Provide support, development, and management of facilities staff for assigned properties Serve as key point of contact to resolve escalations from client site leadership and occupants at assigned properties Oversee the development and implementation of the annual management plan Oversee preparation and delivery of appropriate monthly/quarterly/annual reporting required by client Provides professional development and training for assigned support team Any and all other duties and tasks as assigned EDUCATION AND EXPERIENCE Bachelor's degree or equivalent work experience in Facilities Management with management emphasis Minimum of 8 years industry experience required either in the K-12, higher education, corporate environment, or as a third-party service provider or consultant Achieve results through others - strong organizational, management, supervisory and interpersonal skills Knowledge of facility management services, real estate, accounting and building systems Experience managing multiple sites, technical and administrative staff, and key client stakeholders Excellent customer, computer, managerial, oral and written communication skills Experience using CMMS, Microsoft Office applications, and building systems Ability to multi-task and effectively organize responsibilities to achieve assigned facility goals and objectives Ability to develop productive working relationship with key stakeholders and work collaboratively with client personnel and other third parties to enhance the experience of facility users