The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Operates the Car Care Center facility, overseeing the overall profitable operation and growth of the shop and ensuring smooth operation at all times. Includes achieving service and budgetary goals related to automotive repairs and related service to customers.
Manages, maintains and builds quality customer relationships.
Maintains personal and store sales standards as set by management
Oversees Facility staff. Includes coordinating the recruiting and selection of candidates and recommending compensation changes, promotions, demotions and termination decisions.
Schedules staff and self to ensure smooth operation and appropriate staffing levels at all times.
Trains Employees and evaluates their performance. Makes decisions regarding performance issues, in accordance with Company policies and procedures. Responds to Employee issues and concerns.
Provides input into overall location scheduling to ensure the appropriate number of Technicians is designated to accommodate workload; determines which Employees will work which days and shifts.
Light to moderate travel (10% to 25%) is expected once a branch is open and established.
Bachelor's Degree preferred
Exposure to loud noises and odors intermittently in the shop environment. Limited travel required.
Required Qualifications (these are the minimum requirements to qualify):
High School diploma, GED or equivalent successful business experience
Must possess a valid driver's license
Knowledge and Skills:
Knowledge of equipment and tool operation and diagnostic/repair procedures
Sales skills and ability to make appropriate service recommendations
Good verbal and written communication skills
Ability to lead, train and mentor others in their work
Solid PC skills to enter data accurately and quickly
Ability to problem-solve in an efficient and effective manner
Ability to manage a variety of projects using available tools and business knowledge
As an Employee you will enjoy the benefits of:
A highly competitive pay plan with a great benefits package and paid holidays
A great working environment with air conditioned shops
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
AAA Auto Club