Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Facility Call Center Representative - Full Time

Expired Job

HCA San Antonio , TX 78245

Posted 4 months ago

South Texas Radiology Imaging Centers (STRIC) provides full service, outpatient diagnostic imaging and interventional radiology services in San Antonio, Texas. STRIC prides itself in providing exceptional customer service in every aspect of their business, with highly qualified and experienced registered technologists performing medically responsible imaging exams using some of the latest imaging technology available.

STRIC's growth strategy is centered around adapting to the needs of its patients by continually adjusting to a constantly changing environment. For more information go to http:/stric.com.

General Statement of Duties:

FacilityCall Center Representative is responsible for answering phone calls and routingthem to the appropriate area. Good judgment is essential with the ability tofunction independently and utilize problem-solving skills.

Essential Job Functions:
1.Attracts potentialcustomers by answering product and service questions.
2.Resolves product orservice problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve theproblem; expediting correction or adjustment; following up to ensureresolution.
3.Contributes to teameffort by accomplishing related results as needed.
4.Reviews solutionoptions and/or temporary solution
5.Communicates progressof problems to relevant parties
6.Supports indetermination of problem priority and service levels
7.Supports theimplementation of corrective actions
8.Coordinates andfacilitates problem resolution by engaging a variety of support teams
9.Escalates issues forresolution, to avoid reoccurrence or close problem.
10. Assists with theidentification of the resources to which the problem should be escalated.

Conveys appropriateurgency and importance to identified personnel.
11. Facilitatescommunication with clients, team members, suppliers, etc. to ensure the actionsand changes which may affect them are known. Documents commitments and actionitems.

Minimum Education, Experience, Training, Required Knowledge,Skill, Abilities and Other Job-Related Characteristics:
1.Education: HighSchool Graduate (or GED)
2.Experience: Must haveexcellent phone etiquette and demonstrate proficiency in operating moderncommunications systems/equipment and office equipment; ability to understand,recall and memorize written and verbal instructions; skill in promoting positiveinterpersonal relationships. Knowledge of Medical Terminology, Health Insuranceand Radiological Procedures helpful
3.Employee completesinitial and ongoing training and competencies as defined by service line,facility and department/unit which are specific to the needs of the patientpopulation served (if applicable)
4.Preferred:

Minimum License and Certificates Required: Must type a minimum of 35 Net Words PerMinute (NWPM). Must be certified by taking Texas WorkforceCommission Typing test and providing certificate.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Sales Rep Priority Hiring

At&T

Posted 5 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Call Center Sales Representative can provide you with exactly that! The starting pay for this position is up to $787.50 per week depending on your experience/education. Potential for salary increases every 6 months! you are also eligible to receive up to an additional $2288.00 in personal incentives. Your employment with AT&T includes an outstanding training curriculum and a wide range of future career possibilities with many varied advancement opportunities.AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Call Center Sales Representative receive a competitive base pay with extraordinary incentive pay based on actual performance results. What you'll do as an AT&T Call Center Sales Representative * Utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, retain customers, and exceed customer care commitments * Provide world-class service by delivering an effortless customer experience * Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs * Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment Click here to learn more about this job from AT&T employees! In addition to STRONG communication skills, our Leveraged Service Representatives must: * Satisfactorily complete on-the-job and/or classroom training * Effectively use multiple systems to identify and communicate products that meet the customer's needs, and resolve the customer's problem in a productive manner * Work day, evening, holiday, night, weekend and/or split shifts if required * Receive satisfactory results from a background/employment history investigation and drug screening * Qualify on pre-employment screening * Operate a computer and have basic keyboarding skills Study Guides(click the links below to open the various study guides) Assessment Information: Customer Experience Assessment - Sales (CEA Sales) Customer Service Assessment Job ID 1851440 Date posted 12/04/2018 At&T San Antonio TX

Facility Call Center Representative - Full Time

Expired Job

HCA