Facility Administrator

Job Overview:

The Facility Administrator is an active supporter of the community vision and philosophies, and FirstService

Residential's commitment to client, staff and community. As a result of job performance, to be responsible for community and board support, and the advancement of the community in terms of its quality of life and physical environment.

Compensation: $20-22/hr.

Your responsibility: include the following. Other requirements may be assigned.

• Conducts daily inspections of the facility and reports any maintenance needs to the community

manager.

• Provide oversight of vendors to ensure completion of responsibilities and work orders.

• Provide constant input to the Community Manager for changes in maintenance, repairs, purchases or

policies that may decrease liability, enhance homeowner satisfaction or benefit the association

fiscally.

• Handle customer service calls and issue related work orders, in accordance with established

procedures, returning within 24 hours.

• Update work orders twice a week.

• Assist residents with the distribution of keys, parking stickers, room reservations and general

questions pertaining to the Community.

• Update Connect with homeowner information obtained by the resident information forms.

• Works with co-workers as assigned to assist in the coordination of events, programs and clubs (i.e.

creates flyers, posts notices etc.).

• Works with fellow staff members to ensure all functions and projects are completed effectively and

efficiently.

• Interacts and follows up with Committee members, homeowners, and architectural committee

regarding architectural issues of the association.

• Maintains accurate and complete records as required to properly and effectively enforce the

community rules with violations drives and inspections. This includes homeowner computer files,

violation reports and correspondence, hearing correspondence, homeowner correspondence, etc.

• Attends Board of Directors meetings as required.

• Prepares and distributes monthly Violation Reports and hearing agendas.

• Post agendas at the clubhouse and on the website.

• Check the mailbox daily.

• Provide facility tours with new/prospective buyers.

• Pull Board packet reports as assigned monthly.

• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and

excellence throughout.

• Follows quality system procedures.

• On an as needed basis, oversight of facility rentals and post party checklists.

• Other duties as assigned.

Skills and Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be literate and articulate in written form in order to prepare correspondence.

• Must be able to handle multiple tasks.

• Must be able to handle pressure and deadlines related to the job.

• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and

positive manner; listening to and objectively considering ideas and suggestions from others; keeping

commitments; keeping others informed of work progress, timetables and issues; addressing problems

and issues constructively to find mutually acceptable and practical business solutions; addressing

others by name, title or other respectable identifier, and; respecting in the diversity of our workforce

in actions, words and deeds.

• Must possess some business/customer service experience.

• Excellent, effective, and diplomatic oral and written communication skills.

• Previous work experience in a customer service environment

• Detail oriented with a high level of accuracy.

• Ability to multi task effectively and efficiently with strong organizational skills.

• Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets

using Microsoft Excel. General database entry and maintenance preferred.

• Forward thinking, proactive, and able to provide creative alternatives for problem solving.

• People/community oriented - represents the vision of Diamond Bar Tennis Club

• Must have use of a vehicle; possess current driver's license and state-mandated vehicle insurance.

Education and Experience:

• Completion of some college course work.

• Proficient in English.

• Strong general math skills.

• Must be resourceful and a creative problem solver with strong ethical practices.

• Ability to determine next level involvement for problem resolution.

• Must demonstrate good judgment.

• Ability to think and work independently as well as part of a team.

• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to move around office in order to make copies, send mail and faxes.

• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool,

landscape, parks and recreational areas.

• Must be mobile enough to move around during outside events, stand for long periods of time and lift

up to 25 pounds.

• Must be able to hear in order to receive telephone calls and voice mail messages. Must be able to

respond to requests and communicate to staff, coworkers, clients, and vendors; talking and hearing

occur continuously in the process of communication.

• Associate is required to work at a personal computer for extended periods of time, as well as talking

on the phone for extended periods of time. Must be able to sit for extended periods of time.

Travel:

Valid Drivers License and State Mandated Vehicle Insurance

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)

• Part time 20+ hours qualify for dental and vision

• 401K match

• Time off including vacation, sick, and company paid holidays

• Pet insurance available

• Verizon discount

• Tuition reimbursement

• Legal services

• Free emotional wellbeing and daily life assistance support for all associates

• Domestic partner coverage

• Health savings account

• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

• Must have finger dexterity for typing/using a keyboard.