Facilities Supervisor

Position Details

Summary

Operating Title Facilities Supervisor Long Classification Title Campus Location Durham Department UNH OPS Team B Summary of Position

What You'll be Doing as a Night shift Facilities Supervisor: You will serve as nighttime supervisor of various personnel responsible for facility maintenance in assigned area on our Durham campus. You will manage work orders, conduct quality control inspections, mentor employees, and perform general administration tasks associated with a complex inventory of facility assets.

We're Looking for Someone Who Is:

• An expert in facilites maintenance

• A great communicator both orally and in writing;

• Capable of establishing and maintaining positive and cooperative working relationships;

• Detail-oriented and thrives in a fast-paced environment.

A Few Reasons Why You May Love This Job:

• Meaningful and valued work committed to the university's mission;

• Being a part of a collaborative and close-knit facilites department

• Unique daily challenges and ability to make an impact on the campus community

• Great benefits including medical, dental, tuition benefit, and 403(b) with generous employer match.

Our Values:

At the University of New Hampshire, we value…

• Respecting the rights, differences, and dignity of others

• Honesty, integrity, openness, and transparency in all dealings

• Freedom of inquiry, deliberation, and expression

• Conscientious service to the citizens, communities, and state of New Hampshire

• Accountability for actions, performance, and conduct

• Collective responsibility for the health, safety, and well-being of all

#LI-KG1

Acceptable minimum level of education HS or equivalent Acceptable minimum years of experience 5-7 years Additional Job Information Posting Number PS4354FY24 Other minimum qualifications

• Combined 6 years of education and experience, including one or more of the following:

o Journeyman License and 4+ years trade experience

o Masters License and 2+ years trade experience

o HVAC 2 year educational program (must be completed) and 4+ years trade experience

o Associates degree in Engineering, Facilities Management, or related field and 4 years' experience in related work

o Bachelor's degree in Engineering, Facilities Management or related field and 2 years' experience in related work

o Vocational classes or other trade certifications, licenses, education, and experience equivalent to 6 years

Additional Preferred Qualifications

• Prior supervisory or management experience in a related work environment is preferred but not required.

• Position may be designated to oversee apprentice positions

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/59078 Percent Time Information (FTE) 1.00 Grade 18 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 01/09/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Supervision of staff:

• Responsible for daily supervision of employees assigned. Ensure code and safety compliance of employees.

• Schedule and assign the work for the day

• Responsible for coaching, developing and mentoring assigned employees

• Responsible for timecard approvals and daily auditing of timecards for pay code, hours worked, and work order accuracy.

• Conduct daily shift meetings to communicate the work for the day, important events, and updates that impact Facilities.

• Participate in the interviewing and hiring process as determined by manager

• Inform manager and HR of any employee disciplinary concerns

• Performance reviews for assigned staff

• Responsible for communicating and enforcing organizational policies and procedures.

• Communicate daily attendance to Facilities Control Center.

Duty/Responsibility

Work management & quality control:

• Assign daily work according to priority

• Review work orders and assignments for accuracy and ensure information is complete

• Perform daily field audits of work assignment for quality control, to include hours assigned, materials used, and completion timeframes.

• Close out completed work orders.

• Ensure materials are available in a timely manner, working with the warehouse as needed

• Utilize technology and mobile app for efficiency in the field

• Advise and serve as a point of contact for contractors on the installation and/or operation of equipment

• Assist with scheduling of work for off-hour events; which may include off-hour performance of supervisor duties.

• Respond to campus emergencies as needed.

Duty/Responsibility

Customer service:

• Responsible for providing the highest level of quality of service for maintenance and facilities needs to assigned customers.

• Serve as the secondary point of contact for customers in assigned area.

• Continuously communicate with customers regrading work being planned, in progress, and completed work.

• Follow up with customer questions, complaints, or compliments in a timely manner.

• Ensure employees are meeting customer service expectations, standards, and guidelines and are regularly checking in and out with customers who request work.

• Customer point of contact when manager is on vacation/out of the office

Duty/Responsibility

Administrative & financial:

• Emails, voicemails

• Review nightly report for action items to follow up on

• Maintain appropriate inventory and order supplies, tools, and equipment

• Review all travel slips and p-card transactions

• Support manager in execution of actual budget to forecasted budget

• Assist other Facilities departments as projects require

• Participate in construction meetings as needed

• Serve on Division committees as required

Duty/Responsibility

Building/grounds condition and systems assessment, planning, & sustainability:

• Assessment of current systems

• Planning for future needs

• Make recommendations for achieving university sustainability goals

Duty/Responsibility

Safety & training:

• Lead employees in all safety practices

• Responsible for OSHA compliance

• Coordinate department specific training

• Monitor employee licensing and certification requirements

• Collaborate with department manager to ensure employees attend required training and classes per licensing requirements

Supplemental Questions